Brief outage on web11 server January 28, 2013 (resolved)

There were two brief outages on the web11 server on January 28, 2013, at about 8:09 AM and 8:46 AM Pacific time.

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Brief scheduled maintenance on web04 server January 18, 2013 (completed)

Update: The maintenance described below was completed with less than 5 minutes downtime.

At 11:00 PM Pacific time January 18 2013, the “web04” server will be restarted.

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Brief MySQL scheduled maintenance December 22 2012 (completed)

Between 11:00 PM and 11:59 PM Pacific time on Saturday December 22 2012, the MySQL database software on each of our servers will be upgraded to version 5.1.66 and restarted. This will cause an approximately 30 second interruption of service on each customer Web site at some point during this hour.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update December 22 11:17 PM: The maintenance was completed with less than 30 seconds downtime per server.

web10 server restarted (resolved)

At 9:45 PM Pacific time November 15 2012, our “web10” server became unstable and we eventually decided to restart it to resolve the problem. This caused a period of about 20 minutes where the server was intermittently not working reliably, then a four minute outage while it restarted.

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web12 server restarted (resolved)

At 11:00 PM Pacific time October 26 2012, our “web12” server experienced a “kernel panic” and needed to be restarted. This led to an 8 minute outage of Web sites and e-mail hosted on that server.

All services are now working normally, and other servers were not affected.

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AOL mail delivery delayed (resolved)

Update 6:20 PM October 11: AOL has resolved the problem described below. All delayed mail has been delivered, and all services are operating normally.

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web04 server restarted (resolved)

At 3:33 PM Pacific time September 12 2012, our “web04” server became unstable and needed to be restarted. This led to an 8 minute outage of Web sites and e-mail hosted on that server.

All services are now working normally, and other servers were not affected.

This isn’t normal or acceptable. We take server reliability seriously, and we’re investigating the underlying cause to avoid a recurrence of this problem.

PHP 5.2.6 being phased out

This post was updated November 30, 2012 to reflect the additional availability of PHP 5.2.17.

We currently offer PHP versions 5.2.6, 5.2.17, and the 5.3 series. You can choose which version your account uses in the “PHP Settings” section of our “My Account” control panel.

PHP 5.2 has been obsolete for many years. Because of that, we’re beginning the process of removing PHP 5.2.6 from our servers and encouraging customers to switch to PHP 5.3. (PHP 5.2.17 is still available for now, but discouraged.)

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PHP 5.3.15 available

PHP 5.3.15 is now available on all hosting accounts. It’s the default for new customers, and existing customers can update their PHP version using the “PHP Settings” link in our “My Account” control panel.

If you’re an existing customer using an older version of PHP, we haven’t yet changed your PHP version. However, we will begin doing that in about 30 days (we’ll announce that separately), so we recommend that you upgrade now. That way, if you find you’re using an outdated PHP script that isn’t compatible, you can set PHP back to the previous version and work to update the script. The old PHP 5.2 series will be removed from our servers by the end of 2012.

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Server “web08″ restarted (resolved)

At 12:50 AM Pacific time, the web08 server experienced extremely high disk load and needed to be restarted as a result, resulting in approximately 5 minutes downtime for sites on that server. Other servers were not affected, and the server is now working normally.