Mail with blank contents for some customers (resolved)

Posted September 30th, 2008 by Robert Mathews in System Status. Tags: e-mail, status.

Due to a problem with our spam filtering system, some customers received blank incoming messages between 11:35 and 11:53 AM (Pacific time) this morning.

A non-blank copy of these messages was also properly delivered (although with a delay), so no mail is missing.

We have permanently fixed the underlying cause of the problem, and we apologize for the concern and annoyance this caused.

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2 Comments so far

on Wednesday, October 1, 2008 at 11:59 am (Pacific) Judy Vorfeld wrote:

Thanks for the explanation. It’s one of the few times I didn’t glitch things up myself. What a relief!

You guys are good, and the fact that you own up to the glitch impresses me.
on Wednesday, October 1, 2008 at 4:30 pm (Pacific) Ken wrote:

Thanks! (We try to “do the right thing.”)

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