Mail problem this morning (resolved)
Between 5:58 and 6:26 AM Pacific time today (March 12), a network problem on one of our mail servers prevented some customers from being able to read and send e-mail.
The issue has been resolved and everything is working normally. Although incoming mail was delayed, no mail was lost. Web site service was not affected.
The cause of the problem was that a debugging tool used by one of our technicians (”tcpdump”), when used with certain options, can apparently cause network interface failures. This was not an issue we were previously aware of. We will avoid using the tool in that manner in the future, so the problem should not recur.
We regret the problem and sincerely apologize to our customers who were affected by this issue.
You can follow any responses to this entry through the RSS 2.0 feed. You can leave a comment on the bottom of this page.
Add a comment
Fields in bold are required. Email addresses are never published or distributed.
Some HTML code is allowed:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>URIs must be fully qualified (eg: http://www.domainname.com) and all tags must be properly closed.
Line breaks and paragraphs are automatically converted.
Please keep comments relevant. Off-topic, offensive or inappropriate comments may be edited or removed.