Due to software updates on our servers, Web hosting customers will experience about seven minutes of scheduled maintenance downtime between 11 PM and 1 AM Pacific time starting on one of the following nights, depending on which server your site is on:
- Thursday, February 4 (servers beginning with the letter “L”, such as “lrrr”)
- Friday, February 5 (all other servers beginning with letters “F-Z”, such as “farnsworth”)
- Saturday, February 6 (servers beginning with letters “A-E”, such as “amy”)
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At approximately 11:00 PM Pacific time on Friday, April 3, the “flexo”, “mom” and “elzar” servers will be restarted. As a result, Web site and e-mail service for some customers will be unavailable for approximately five minutes.
No e-mail will be lost, of course; incoming mail will just be slightly delayed.
We apologize for any inconvenience this may cause. This maintenance is necessary to install an updated “kernel” on our servers, as described in an earlier post.
Update: We’re also going to include the “zapp” server in this maintenance to replace a disk in the RAID array.
Update 2: The maintenance was completed with less than five minutes of “downtime”.
We recently had a server that twice “crashed” and needed manually restarting. We’ve identified the cause of that problem — an apparent bug in Linux kernel version 2.6.26 — and made some changes to ensure that it doesn’t affect our customers again.
However, we didn’t find any information about this problem when searching the Internet, so we’re describing the details here in the hope that it helps someone else.
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Between 10:30 PM and 11:59 PM Pacific time this Saturday night (December 6), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for about five minutes at some point during this period.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
Update: the maintenance was completed with less than five minutes of downtime.
At approximately 11:00 PM Pacific time this Saturday night (September 20), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for three to five minutes.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
Update: the maintenance was completed with less than three minutes “downtime” per server.
At approximately 11:00 PM Pacific time this Saturday night (March 1), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for three to five minutes.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. This was also done two weeks ago; unfortunately our operating system vendor has released an even newer kernel since then — it doesn’t usually happen this often.
We apologize for the inconvenience this causes.
(This maintenance was also successfully completed with less than four minutes of downtime per server.)
At approximately 11:00 PM Pacific time this Saturday night (February 16), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for three to five minutes.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
(This maintenance was successfully completed with less than four minutes of downtime per server.)
A customer pointed out that our servers didn’t have many “locales” installed. A “locale” is a set of rules that apply to a language, region or culture — things like the language’s words for “January” and “Monday”, the way that dates are displayed, and the currency symbol used.
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