The “calculon” Web server will be restarted at 11 PM Pacific time tonight (February 19). This will cause a five-minute interruption of Web and e-mail service for customers on that server.
Other servers will not be affected, and incoming mail will only be delayed, not lost.
We apologize for the problem and for the short notice: the restart is necessary to replace a disk in the RAID array.
Update 11:03 PM Pacific time: The restart was completed with less than 3 minutes “downtime”.
Starting at about 1:30 PM (Pacific time) today, some of our internal database systems had an unexpected failure. This lead to problems with our control panel (”My Account”), support site, and blog. Some customers may have also had problems with some aspects of Webmail (in particular, with the address book).
No customer data or Web sites were affected, and no e-mail was lost.
All systems are running again, so no one should see any problems — please let us know if you do! Some things are running on backup systems, so we’re working on finishing up the fixes and restoring everything to its normal status.
This was an unplanned and fairly horrible (and embarrassing) problem. This is the first time our own account management database has completely failed in the 10 years we’ve been providing Web hosting service. Obviously, we consider this sort of thing to be unacceptable, and we sincerely apologize for any inconvenience caused.
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Between 10:00 PM and 11:59 PM Pacific time this Friday September 11, all our servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
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At approximately 11:00 PM Pacific time this Saturday, May 2, the “bender”, “calculon”, “lrrr” and “hypnotoad” servers will be restarted. As a result, Web site and e-mail service for customers on those servers will be unavailable for approximately five minutes.
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As we’ve already posted, some of our Web servers will be restarted tonight at 11 PM Pacific time.
We’re adding the “zapp” Web server to that list so we can replace a RAID array disk that caused a problem on that server earlier today.
Update: The maintenance was completed with less than five minutes of “downtime”.
At approximately 11:00 PM Pacific time on Saturday, January 31, all of our Web hosting servers (except the “hypnotoad” and “mom” servers) will be restarted. As a result, Web site and e-mail service for some customers will be unavailable for approximately five minutes.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
We apologize for any inconvenience this may cause. This maintenance is necessary to install an updated “kernel” on our servers, as described in an earlier maintenance announcement.
Update: the maintenance was successfully completed on all servers with less than 5 minutes of “downtime”.
At 11:00 PM Pacific time tonight (January 26), the “mom” server will be restarted. As a result, Web sites and e-mail service for customers using that server will be unavailable for approximately five minutes.
Other servers will not be affected. And no e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
We apologize for any inconvenience this may cause.
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Between 10:30 PM and 11:59 PM Pacific time this Saturday night (December 6), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for about five minutes at some point during this period.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
Update: the maintenance was completed with less than five minutes of downtime.
At 11:00 PM Pacific time tonight (November 24), the “elzar” and “farnsworth” servers will be restarted. As a result, Web sites and e-mail service for customers using those servers will be unavailable for approximately five minutes.
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At approximately 11:00 PM Pacific time this Saturday night (September 20), all Tiger Technologies servers will be restarted. As a result, customer Web sites and e-mail service will be unavailable for three to five minutes.
No e-mail will be lost, of course; incoming mail will just be delayed for a few minutes.
This brief maintenance is necessary to upgrade the operating system “Linux kernel” to a newer version for security reasons. We apologize for the inconvenience this causes.
Update: the maintenance was completed with less than three minutes “downtime” per server.
