At 9:45 PM Pacific time February 6 2013, our “web03” server experienced a “kernel panic” and needed to be restarted. This led to an 11 minute outage of Web sites and e-mail hosted on that server.
All services are now working normally, and other servers were not affected. We apologize for the trouble this caused customers on the web03 server.
Web sites on the web03 server suffered an interruption in service between 7:32 AM and 7:45 AM this morning (Tuesday, February 21).
This was caused by a “hung” process that prevented a routine Apache Web server reload from completing. Other servers were not affected. Our staff restarted the server to stop the “hung” process, and the problem was resolved.
We sincerely apologize to customers affected by this incident. We’re considering possible underlying causes to prevent a recurrence.