4th of July 2017 holiday hours

Our business offices will be closed on Tuesday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday, and telephone support (via callbacks) will be available only for urgent problems.

Memorial Day 2017 holiday hours

Our business offices will be closed on Monday, May 29 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

President’s Day 2017 holiday hours

Our business offices will be closed on Monday, February 20 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

New Year’s Day 2017 Holiday Hours

Our business offices will be closed on Monday, January 2 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.

Christmas 2016 Holiday Hours

Our business offices will be closed on Monday, December 26 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.

Thanksgiving 2016 Holiday Hours

Our business offices will be closed on Thursday, November 24 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

September 5, 2016 Labor Day holiday hours

Our business offices will be closed on Monday, September 5 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

4th of July 2016 holiday hours

Our business offices will be closed on Monday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Tuesday), and telephone support (via callbacks) will be available only for urgent problems.

Price change in September 2016

Effective September 1, 2016, the price of our “Silver Hosting” and “Basic Hosting / Gold Hosting” plans for existing customers will increase by $1.00 per month.

(The “Plus Hosting”, “Business Hosting” and “Add-On Hosting” plan prices will not change. New customers are already paying the new rates, as shown on our plans page.)

This will not affect all customers immediately. If you prepay annually for hosting, the price change won’t take effect until your current prepayment is used up, which will be sometime between September 2016 and August 2017. In addition, if you’ve opened an account with us in the last two years, the price increase won’t take effect until you’ve been with us a full two years, even if you’re paying month-to-month.

We’ll directly notify each affected customer by e-mail before any price increase takes effect, of course.

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Memorial Day 2016 holiday hours

Our business offices will be closed on Monday, May 30 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.