Brief MySQL scheduled maintenance November 17, 2018 for some servers (completed)

Update 10:46 PM Pacific time Nov. 17: The maintenance described below has been completed and all services are running normally.

Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 17, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.

Specifically, this will affect servers ending in digits 7, 8 and 9, such as “web07” and “web08”. Servers ending in digits 0-6 are not affected now and will be updated later this month.

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Brief scheduled maintenance October 27, 2018 (completed)

Between 10:00 PM and 11:59 PM Pacific time on Saturday, October 27, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

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Brief outage on web03 server October 19, 2018 (resolved)

Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.

The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.

We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.

Brief scheduled maintenance on web11 server July 21, 2018 (completed)

At approximately 10:30 PM Pacific time on Saturday, July 21, 2018, the web11 server will be restarted.

This will cause a brief interruption of service (less than 5 minutes) for sites and email on this server. Sites on other servers will not be affected.

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HTTP/2 support for all sites (completed)

Update June 13, 2018: This is complete, and HTTP/2 is now used on all websites we host.

We’ve updated the Apache web server software we use from version 2.4.25 to 2.4.33, which allows us to add support for the newer HTTP/2 protocol.

HTTP/2 is enabled for our own tigertech.net sites and a small number of our customer sites now, and we’ll be gradually rolling out this feature to all sites over the next few weeks. (We’ll update this post when that’s completely finished.)

Customers should not see any problems or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it. As always, don’t hesitate to contact us if you have any trouble.

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Brief outage on web04 server June 1 2018

Between 5:58 and 6:04 AM Pacific time today (June 1, 2018), the “web04” server experienced a partial outage that led to some sites being unavailable or slow to respond.

The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.

Apache 2.4.25 web server upgrade (completed)

Update May 22, 2018: The change described below is complete on all servers.

Over the next few days, we’ll be updating the software used on each web server from Apache version 2.4.10 to 2.4.25.

Customers should not notice any changes or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it.

This is part of a series of software upgrades to allow us to add support for the newer HTTP/2 protocol on all sites in the near future.

As always, don’t hesitate to contact us if you have any trouble.

Apache 2.4 web server upgrade (complete)

Update May 3, 2018: The change described below is complete on all servers.

Over the next few days, we’ll be updating the software used on each web server from the Apache 2.2 series to the 2.4 series.

Customers should not notice any changes or downtime. We’re mentioning it here just so that customers who do notice a change for some reason will know about it.

While the Apache 2.4 series has some changes and new features, we’ve intentionally kept things compatible with older versions. In particular, we’re using mod_access_compat to ensure that existing “Allow / Deny” authorization directives work, and we’re using SSILegacyExprParser on to ensure that existing Server Side Includes work.

The Apache 2.4 series brings changes we’re using to improve our customers’ websites. For example, we’re already using OCSP stapling to speed up the initial connection to SSL sites in many browsers, and in the future we’ll be adding support for the newer HTTP/2 protocol. Neither of these were possible with older versions of Apache.

As always, don’t hesitate to contact us if you have any trouble.

Brief MySQL scheduled maintenance April 20, 2018 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, April 20, 2018, the MySQL database software on each of our servers will be upgraded from version 5.6.39 to 5.6.40. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 9:44 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Wildcard Let’s Encrypt certificates now available

Let’s Encrypt recently started offering wildcard SSL certificates that work with any subdomain, without forcing you to get a new SSL certificate every time you change the hostnames you use.

If we host your site’s DNS nameservers (which is true for almost all of our hosting customers), we can now automatically provide you with a wildcard certificate, for free. We’ve already updated every existing Let’s Encrypt certificate to be a wildcard wherever possible.

If you’re still paying GoDaddy $349.99 a year for a wildcard SSL certificate, or paying Network Solutions $579 a year for it, now might be a good time to switch to our service. 😉 (In the last week, we’ve provided several million dollars worth of wildcard certificates to our customers even at GoDaddy’s introductory prices. You’re welcome!)

We’re using Let’s Encrypt wildcard certificates ourselves, too

We’re now also using these certificates on everything related to our own services, too, including our website, blog, FTP servers, and mail servers.

Almost all customers shouldn’t notice any change, but if you use secure connections with old or unusual programs that don’t handle SSL connections properly, you might be asked to “accept” the new certificate.

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