Brief scheduled maintenance January 8, 2018 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Monday, January 8, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

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Brief MySQL scheduled maintenance October 27, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, October 27 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.37 to 5.6.38. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 9:55 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief MySQL scheduled maintenance September 8, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, September 8, 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.36 to 5.6.37. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 10:21 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief scheduled maintenance June 29, 2017 (completed)

Between 11:00 PM and 11:59 PM Pacific time on Thursday, June 29, 2017, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

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Apache Web server updated to fix CVE-2016-8743

We’ve upgraded our Apache Web server software to fix the security bug CVE-2016-8743.

Customers should not notice any changes, with one exception: If you’ve written your own software, and that software contains certain bugs that haven’t previously been noticed, the update may cause the bugs to be more visible.

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Brief MySQL scheduled maintenance Feb 24, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, February 24, 2017, the MySQL database software on each of our servers will be restarted. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This is necessary for security and stability reasons. We apologize for the inconvenience this causes.

Update 9:49 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief MySQL scheduled maintenance Feb 3, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, February 3, 2017, the MySQL database software on each of our servers will be upgraded from version 5.5.53 to 5.5.54. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update 9:44 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Our servers are not vulnerable to the critical PHPMailer security bug CVE-2016-10033

Many scripts that send e-mail include a file called PHPMailer. The file is distributed as part of WordPress, Joomla, Drupal, and lots more software.

Recently, a security researcher discovered a security bug in PHPMailer. The bug could allow “hackers” to take over a website.

However, sites hosted on our servers are not vulnerable to this problem. (Despite that, you should always update your copy of WordPress, Joomla, or any other software when there’s a new version available.)

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Protection against a critical Joomla < 3.6.5 security bug

The authors of the Joomla software announced that Joomla versions 1.6.0 through 3.6.4 have a critical security bug that allows “hackers” to take over a site (CVE-2016-9838).

The best solution for Joomla users is to update to version 3.6.5 immediately. However, we also added a security rule to our servers this evening to block this attack, based on an initial analysis.

The rule works by blocking attempts to register new Joomla users that contain certain kinds of invalid data; it allows only “expected” data. This could mean that if you’ve modified your Joomla user registration page in some unusual way, it might be incorrectly blocked. We’ll keep an eye out for this potential problem; don’t hesitate to contact us if you have any trouble.

Brief MySQL scheduled maintenance November 18, 2016 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, November 18, 2016, the MySQL database software on each of our servers will be upgraded from version 5.5.52 to 5.5.53. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update 9:43 PM Pacific time: The maintenance was completed as planned and all services are running normally.