President’s Day 2022 holiday hours

Our business offices will be closed on Monday, February 21 to observe the US legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.

Martin Luther King, Jr. Day 2022 holiday hours

Our business offices will be closed on Monday, January 17 to observe the US legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.

New Year’s 2021/2022 Holiday Hours

Our business offices will be closed on Friday, December 31 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.

Christmas 2021 Holiday Hours

Our business offices will be closed on Friday, December 24 to observe the US legal holiday.

As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.

Thanksgiving 2021 Holiday Hours

Our business offices will be closed on Thursday, November 25 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

Labor Day 2021 holiday hours

Our business offices will be closed on Monday, September 6 to observe the US Labor Day legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

4th/5th of July 2021 holiday hours

Our business offices will be closed on Monday, July 5 to observe the US legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Memorial Day 2021 holiday hours

Our business offices will be closed on Monday, May 31 to observe the US legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.

Our servers are not vulnerable to the March 2021 Microsoft Exchange security bug

Recently, Microsoft announced that their “Microsoft Exchange” email server software has several security bugs that allow “hackers” to infect it with malware. That allows the “hackers” to read private email.

Some customers have asked us whether our servers are vulnerable to this problem.

The good news is that we don’t use Microsoft Exchange (or any other Microsoft email server) software, and never have. That means our servers, and our customers who use our email services, are not vulnerable to this problem at all.

President’s Day 2021 holiday hours

Our business offices will be closed on Monday, February 15 to observe the US legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.