IPv6 enabled for new sites by default (and eventually for older sites, too)

We’ve supported IPv6 on customer websites for many years, but it didn’t default to “on”: customers had to explicitly enable it in our account management control panel.

Starting today, IPv6 is on by default for all new accounts signed up with us (although you can turn it off if you want).

In addition, we’re beginning a gradual process of slowly enabling IPv6 for existing sites if they haven’t chosen to disable it. If you don’t want IPv6 to be enabled for your site in the future, you should use our control panel to disable it.

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President’s Day 2019 holiday hours

Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Restore a full website, including all files and databases, with one click

We’ve added a feature that allows you to do a complete “one-click” restore of your site from the control panel. The restore includes all website files, databases, and PHP settings at once, giving you a way to quickly “rollback” a site without needing to use extra tools like FTP or phpMyAdmin.

The backups page in our support section has more details.

New Year’s Day 2019 Holiday Hours

Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Christmas 2018 Holiday Hours

Our business offices will be closed on Tuesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Thanksgiving 2018 Holiday Hours

Our business offices will be closed on Thursday, November 22 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

Labor Day 2018 holiday hours

Our business offices will be closed on Monday, September 3 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

4th of July 2018 holiday hours

Our business offices will be closed on Wednesday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Memorial Day 2018 holiday hours

Our business offices will be closed on Monday, May 28 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Wildcard Let’s Encrypt certificates now available

Let’s Encrypt recently started offering wildcard SSL certificates that work with any subdomain, without forcing you to get a new SSL certificate every time you change the hostnames you use.

If we host your site’s DNS nameservers (which is true for almost all of our hosting customers), we can now automatically provide you with a wildcard certificate, for free. We’ve already updated every existing Let’s Encrypt certificate to be a wildcard wherever possible.

If you’re still paying GoDaddy $349.99 a year for a wildcard SSL certificate, or paying Network Solutions $579 a year for it, now might be a good time to switch to our service. 😉 (In the last week, we’ve provided several million dollars worth of wildcard certificates to our customers even at GoDaddy’s introductory prices. You’re welcome!)

We’re using Let’s Encrypt wildcard certificates ourselves, too

We’re now also using these certificates on everything related to our own services, too, including our website, blog, FTP servers, and mail servers.

Almost all customers shouldn’t notice any change, but if you use secure connections with old or unusual programs that don’t handle SSL connections properly, you might be asked to “accept” the new certificate.

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