PHP versions 7.2.29, 7.3.16, and 7.4.4

The PHP developers recently released versions 7.2.29, 7.3.16 and 7.4.4 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.

In addition, the authors of ionCube Loader and SourceGuardian Loader have made them available for the PHP 7.4 series, so our copy of PHP 7.4.4 now supports both of those.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Change to SSH “RSA key fingerprint”

We’ve made a change to one of the SSH keys our servers use, and this post explains why a small number of customers may see a warning message as a result. If you don’t use SSH to connect to the command-line shell (most people don’t), you can ignore this post completely.

The change is that the RSA key has been increased in size (to 2,048 bits) to ensure that sites we host pass PCI compliance scans. Most modern SSH software now uses ECDSA keys instead of RSA keys, so this won’t affect most people. But if your SSH software still uses RSA keys, you may see a message like this:

Warning: the RSA host key for 'example.com' differs from the
key for the IP address '192.0.2.3'
Are you sure you want to continue connecting (yes/no)?

Or even more alarmingly, like this:

@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
@    WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!     @
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
IT IS POSSIBLE THAT SOMEONE IS DOING SOMETHING NASTY!
Someone could be eavesdropping on you right now
(man-in-the-middle attack)!
It is also possible that a host key has just been changed.
The fingerprint for the RSA key sent by the remote host is
21:24:65:80:55:5e:8c:e2:d9:6d:21:43:ef:07:3f:21.

If you see either of these, it’s expected and okay. It’s telling you that it thinks the RSA host key has changed since the last time you connected — which it has.

If your SSH client software completely prevents you from connecting because of an existing entry in your computer’s “known_hosts” file, removing the line it mentions from that file will fix it.

The next time you connect after doing that, you’ll be prompted to add the new key. You can verify the key fingerprint it shows you on our SSH page.

Sites hosted with us aren’t affected by today’s “Let’s Encrypt” SSL security bug

We provide free Let’s Encrypt SSL certificates for all sites hosted with our company.

Recently, Let’s Encrypt found a problem with some certificates that could cause site visitors to see security warnings if the certificate wasn’t renewed before noon Pacific time today (March 4, 2020).

Our customers don’t need to worry, though. We’ve already renewed any affected certificates, so the problem will not affect any sites we host.

There’s a website at checkhost.unboundtest.com you can use to test your certificate if you want to be sure. As always, don’t hesitate to contact us if you have any questions.

President’s Day 2020 holiday hours

Our business offices will be closed on Monday, February 17 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Brief MySQL scheduled maintenance February 15, 2020

Update 10:58 PM Pacific time: the maintenance described below has been completed, and all services are running normally.

Between 9:00 PM and 11:59 PM Pacific time on Saturday, February 15, 2020, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.41 to 10.0.44 (roughly equivalent to MySQL 5.6.47). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL.

In addition, the web14 server will be restarted during this period for a hardware upgrade, causing an approximately 3-minute additional outage for sites and email on that server only.

We apologize for the inconvenience this causes.

Updated webmail for 2020

We’ve started publicly testing an updated webmail interface for our customers. The new system has more flexible message composing, the ability to drag-and-drop images and other attachments, a simpler mobile interface, and a generally more modern feel.

You can try it yourself at https://webmail.tigertech.net/, and we have some tips for using it.

We consider it in “beta test” for now and it probably still has some bugs, although we’ve been using it ourselves for several weeks of testing. If you have any trouble, the existing webmail system is also still available.

PHP versions 7.2.27, 7.3.14, and 7.4.2

The PHP developers recently released versions 7.2.27, 7.3.14 and 7.4.2 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP versions 7.2.26, 7.3.13, and 7.4.1

The PHP developers recently released versions 7.2.26, 7.3.13 and 7.4.1 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

New Year’s Eve / Day 2020 Holiday Hours

Our business offices will close at 3 PM Pacific time Tuesday, December 31, and will be closed on Wednesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Christmas 2019 Holiday Hours

Our business offices will be closed on Wednesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.