President’s Day 2020 holiday hours

Our business offices will be closed on Monday, February 17 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Brief MySQL scheduled maintenance February 15, 2020

Update 10:58 PM Pacific time: the maintenance described below has been completed, and all services are running normally.

Between 9:00 PM and 11:59 PM Pacific time on Saturday, February 15, 2020, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.41 to 10.0.44 (roughly equivalent to MySQL 5.6.47). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL.

In addition, the web14 server will be restarted during this period for a hardware upgrade, causing an approximately 3-minute additional outage for sites and email on that server only.

We apologize for the inconvenience this causes.

Updated webmail for 2020

We’ve started publicly testing an updated webmail interface for our customers. The new system has more flexible message composing, the ability to drag-and-drop images and other attachments, a simpler mobile interface, and a generally more modern feel.

You can try it yourself at https://webmail.tigertech.net/, and we have some tips for using it.

We consider it in “beta test” for now and it probably still has some bugs, although we’ve been using it ourselves for several weeks of testing. If you have any trouble, the existing webmail system is also still available.

PHP versions 7.2.27, 7.3.14, and 7.4.2

The PHP developers recently released versions 7.2.27, 7.3.14 and 7.4.2 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP versions 7.2.26, 7.3.13, and 7.4.1

The PHP developers recently released versions 7.2.26, 7.3.13 and 7.4.1 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

New Year’s Eve / Day 2020 Holiday Hours

Our business offices will close at 3 PM Pacific time Tuesday, December 31, and will be closed on Wednesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Christmas 2019 Holiday Hours

Our business offices will be closed on Wednesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

PHP 7.4 series now available

The PHP developers recently released a brand new version, PHP 7.4, so PHP 7.4.0 is now available in our control panel (in addition to the PHP 5.6, 7.0, 7.1, 7.2 and 7.3 series).

We don’t yet recommend PHP 7.4 for most customers. It’s fairly new and some third-party scripts aren’t yet compatible with it. If you want to try it anyway:

  1. First, update your site’s PHP scripts (including WordPress, Joomla, any plugins or themes you use, and so on)
  2. Login to our My Account control panel
  3. Click PHP Settings
  4. Click PHP 7.4 series
  5. Click Save Settings

After updating, test your site carefully to make sure there aren’t any problems.

By the way, if all this seems confusing, we have a page explaining more about PHP versions and updates.

PHP 7.1.33, 7.2.25 and 7.3.12

The PHP developers recently released versions 7.1.33, 7.2.25 and 7.3.12 that fix several bugs. We’ve upgraded the PHP 7.1, 7.2 and 7.3 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Thanksgiving 2019 Holiday Hours

Our business offices will be closed on Thursday, November 28 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.