Between 7:56 and 8:19 AM Pacific time today (August 26, 2022), a network outage at our data center caused most sites to be unavailable.
The underlying cause of the problem has been identified and resolved, and should not recur.
We apologize to our customers affected by this incident: we take reliability seriously, and don’t consider any outage normal or acceptable.
The PHP developers recently released version 8.0.22 that fixes several bugs. We’ve upgraded the PHP 8.0 series on our servers as a result.
In addition, we’ve added support for PHP 8.1 (currently version 8.1.9). We consider PHP 8.1 to be only experimental for now; it still has incompatibilities with many scripts, including WordPress, and should probably not be used on production sites. If you try it and have any trouble, we recommend you simply switch back to an earlier version of PHP in our control panel.
As always, don’t hesitate to contact us if you have any trouble.
The PHP developers recently released versions 7.4.30 and 8.0.21 that fix several bugs. We’ve upgraded the PHP 7.4 and 8.0 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Monday, July 4 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 30 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.4.29 and 8.0.18 that fix several bugs. We’ve upgraded the PHP 7.4 and 8.0 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
The PHP developers recently released version 8.0.17 that fixes several bugs. We’ve upgraded the PHP 8.0 series on our servers as a result.
This change should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Customers have asked us whether our servers are vulnerable to the recent serious security bug CVE-2022-0847 (nicknamed “Dirty Pipe”) in the Linux kernel software (explained in more technical detail here).
The good news is that we don’t use the vulnerable versions of the kernel software on our servers, and we’ve verified in multiple ways that our servers are not vulnerable to this problem.
The PHP developers recently released versions 7.4.28 and 8.0.16 that fix several bugs. We’ve upgraded the PHP 7.4 and 8.0 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Monday, February 21 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
