Memorial Day 2016 holiday hours

Our business offices will be closed on Monday, May 30 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

PHP 5.3 and 5.4 being phased out

The authors of the PHP scripting language stopped supporting the PHP 5.3 and PHP 5.4 series some time ago.

Newer versions of PHP are generally more secure, have fewer bugs, and in some cases run far faster. Of course, that’s really just another way of saying that older versions of PHP are insecure, buggy, and slow.

Because of that, we are phasing out PHP versions earlier than 5.5 (we also offer the 5.6 and 7.0 series):

  • New customers can no longer choose the old versions.
  • We’ll start sending reminders to customers who use the old versions, asking them to upgrade.

We have a page dedicated to explaining how, and why, to update PHP.

PHP 7.0.6, 5.6.21, and 5.5.35

The PHP developers recently released versions 7.0.6, 5.6.21 and 5.5.35 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.

These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.

Brief MySQL scheduled maintenance May 4, 2016 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Wednesday, May 4, 2016, the MySQL database software on each of our servers will be upgraded from version 5.5.47 to 5.5.49. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update 9:06 PM Pacific time: The maintenance was completed as planned and all services are running normally.