Some Word files blocked by virus scanners (resolved)

Posted August 10th, 2016 in System Status. Tags: , , .

Between 9:50 PM Pacific time August 9, and 10:49 AM Pacific time August 10 (today), a third-party virus scanner we use incorrectly marked some Microsoft Word attachments as being a virus called “Win.Exploit.CVE_2016_3316-1” and returned them to the sender. This affected several of our customers.

We’ve “whitelisted” this virus pattern to prevent this from happening. However, our logs show that many other ISPs are still incorrectly rejecting this “virus pattern”, so you may still see some rejections if you send Word attachments outside our network until the other ISPs also fix it.

We apologize for the inconvenience this caused any of our customers.

  1. Recent Posts

    1. Thanksgiving 2024 Holiday Hours
    2. PHP versions 8.1.31, 8.2.26, and 8.3.14
    3. PHP versions 8.1.30, 8.2.24, and 8.3.12
    4. MariaDB (MySQL) database server update from 10.5 to 10.11 (completed)
    5. Labor Day 2024 holiday hours
    6. PHP versions 8.2.22 and 8.3.10
    7. WordPress 6.6
    8. PHP versions 8.1.29, 8.2.21, and 8.3.9
    9. 4th of July 2024 holiday hours
    10. Memorial Day 2024 holiday hours

  2. Categories

  3. Tags

    all servers email holiday hours linux mailman maintenance mod_security mysql network php phpmyadmin security server updates spam ssl status updates webmail wordpress zapp

  4. Feeds