Our business offices will be closed on Friday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 26 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Let’s say that you want to register a domain name, so you go to the Network Solutions Web site to see if the name is available. If the domain name has not yet been taken, Network Solutions will register it for themselves behind your back, forcing you either to buy the name from them immediately (at their high price of $34.99), or wait four days until they release it again (at which point someone else may be able to get it before you).
If this happens to you, we imagine that you might feel something like this:
We’re introducing a new “We’ll Pay the Ransom” promotion, wherein we will pay Network Solutions the $34.99 necessary to register the domain name for you. Or, if you’ve already paid it, we’ll credit your account $34.99. Either way, just sign up to transfer the domain name to us and a year of our Web hosting.
Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday January 2, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Tuesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 22 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, September 3 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
This coming Saturday (August 4th), we’ll be upgrading the MySQL database software on all our servers from version 4.1.11 to version 5.0.32 (plus appropriate security updates). MySQL 5 adds many features that customers have requested, and some Web site scripts now require it.
The upgrade will take place between 11:00 PM and 11:59 PM Pacific time (the times will be slightly different for each server). We’ll be making a full backup of all databases on each server before the upgrade, and as a result, customers should expect MySQL to be unavailable for about 15 minutes during this period. In addition, large databases may be slow for several minutes after the upgrade, because MySQL automatically converts databases to the new version format the first time they are accessed, which can be time consuming.
If your site doesn’t use MySQL databases, it won’t be affected at all. If it does, you almost certainly won’t see any effects other than the 15 minute outage. That said, we do recommend checking your scripts for MySQL 5 compatibility.
We’ve been increasing our mail server capacity lately, and as a result we’ve doubled the number of Mailman messages that hosting customers can send each month. Our Silver plan now includes up to 60,000 deliveries, our Gold plan includes 120,000, and our Platinum plan includes 300,000.
More details about what’s included on each plan are always available on our plans page.
