We’ve enhanced our e-mail service with support for manual “reject” and “allow” lists.
The reject list lets you add individual e-mail addresses, entire domains or IP addresses from which incoming e-mail should always be rejected. The allow list lets you add senders from which e-mail should always be accepted.
In the past few months, we’ve made a couple of behind-the-scenes improvements to our mail systems that have improved reliability for our customers.
As regular readers know, our blog is usually about the (often boring) technical details of Web hosting service. This post is different. We want to publicly state that our company is opposed to Proposition 8, the California ballot initiative that would take away marriage rights for some Californians.
We are pleased to announce that we now support the AutoDiscover feature of Outlook 2007 to provide easy configuration of e-mail accounts. (We are the only e-mail provider that we know of who supports this feature!) When you need to configure an e-mail account within Outlook 2007, now you only need to enter your full name, e-mail address, and e-mail password. Outlook 2007 will then talk with our servers to get the rest of the settings needed to configure the e-mail account.
We have a support page available which walks you through setup using AutoDiscover.
Our business offices will be closed on Monday, September 1 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 26 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Let’s say that you want to register a domain name, so you go to the Network Solutions Web site to see if the name is available. If the domain name has not yet been taken, Network Solutions will register it for themselves behind your back, forcing you either to buy the name from them immediately (at their high price of $34.99), or wait four days until they release it again (at which point someone else may be able to get it before you).
If this happens to you, we imagine that you might feel something like this:
We’re introducing a new “We’ll Pay the Ransom” promotion, wherein we will pay Network Solutions the $34.99 necessary to register the domain name for you. Or, if you’ve already paid it, we’ll credit your account $34.99. Either way, just sign up to transfer the domain name to us and a year of our Web hosting.
Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday January 2, and telephone support (via callbacks) will be available only for urgent problems.
