Our business offices will be closed on Thursday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday January 2, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 27 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
We’ve enhanced our e-mail service with support for manual “reject” and “allow” lists.
The reject list lets you add individual e-mail addresses, entire domains or IP addresses from which incoming e-mail should always be rejected. The allow list lets you add senders from which e-mail should always be accepted.
In the past few months, we’ve made a couple of behind-the-scenes improvements to our mail systems that have improved reliability for our customers.
As regular readers know, our blog is usually about the (often boring) technical details of Web hosting service. This post is different. We want to publicly state that our company is opposed to Proposition 8, the California ballot initiative that would take away marriage rights for some Californians.
We are pleased to announce that we now support the AutoDiscover feature of Outlook 2007 to provide easy configuration of e-mail accounts. (We are the only e-mail provider that we know of who supports this feature!) When you need to configure an e-mail account within Outlook 2007, now you only need to enter your full name, e-mail address, and e-mail password. Outlook 2007 will then talk with our servers to get the rest of the settings needed to configure the e-mail account.
We have a support page available which walks you through setup using AutoDiscover.
Our business offices will be closed on Monday, September 1 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 26 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
