Between 10:00 PM and 11:59 PM Pacific time on Thursday, May 25 2017, two of our hosting servers will be restarted: “web06” and “web12”. (This page explains how to find which server a site is on.)
This will cause a brief interruption of service (less than 5 minutes) for each site on these two servers at some point during this 2 hour period. Sites on other servers will not be affected.
Our business offices will be closed on Monday, May 29 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.0.19 and 7.1.5 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
We’re continuing the process of upgrading our MySQL database servers from the 5.5 series to the MySQL 5.6 series (specifically, from version 5.5.54 to 5.6.36).
The upgrade requires that each Web server be taken offline for approximately 60 seconds, causing brief scheduled “downtime”.
Over the next few days, we’ll be updating these web servers:
(Servers ending in digits 6-9 have already been updated.)
We’re beginning the process of upgrading our MySQL database servers from the 5.5 series to the MySQL 5.6 series (specifically, from version 5.5.54 to 5.6.36).
The upgrade requires that each Web server be taken offline for approximately 60 seconds, causing brief scheduled “downtime”.
This coming weekend, we’ll be updating some (but not all) web servers:
(Servers ending in digits 0-5 will be updated the following weekend; we’ll post a separate announcement about that.)
The PHP developers recently released versions 7.0.18 and 7.1.4 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
The PHP developers recently released versions 7.0.17 and 7.1.3 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Between 11:06 and 11:08 AM Pacific time today (March 17, 2017), the “web13” server experienced high MySQL database load that led to some sites being unavailable.
The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.
We’ve received a couple of reports that audio and video file uploads don’t work anymore in old WordPress versions (4.3.9 and lower). You instead see the message “HTTP error”. (This doesn’t affect uploads of images, PDF files, etc.; it affects things like MP3 files and movies.)
This is because of a bug in the WordPress software itself, which will presumably soon be fixed, and not related to our servers.
However, if this is happening to you, you’re using a very outdated version of WordPress. You should update to the current version 4.7.3, which is easy to do by clicking “Updates” in your WordPress dashboard. We recommend that you always update WordPress whenever it tells you to do so, because it avoids all sorts of problems.
We’ve upgraded our Apache Web server software to fix the security bug CVE-2016-8743.
Customers should not notice any changes, with one exception: If you’ve written your own software, and that software contains certain bugs that haven’t previously been noticed, the update may cause the bugs to be more visible.
