We occasionally hear from customers saying “my WordPress site suddenly got so slow it’s unusable”. When we look into these, the usual cause is that:
Our business offices will be closed on Wednesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Thursday, and telephone support (via callbacks) will be available only for urgent problems.
Update 5:00 PM December 27: AOL has resolved the problem described below. All delayed mail has been delivered, and all services are operating normally.
Our business offices will be closed on Wednesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Thursday, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 5.3.28, 5.4.23, and 5.5.7 that fix several bugs. We’ve upgraded PHP 5.3, 5.4 and 5.5 on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to let us know.
WordPress 3.8 was recently released, and as always, we’ve updated our WordPress one-click installer to automatically install the latest version for new WordPress sites.
If you’ve previously installed an older version of WordPress, you should update it from within your WordPress Dashboard.
The PHP developers recently released versions 5.4.22 and 5.5.6 that fix several bugs. We’ve upgraded PHP 5.4 and 5.5 on our servers as a result.
In the unlikely event you experience any issues, don’t hesitate to let us know.
Our business offices will be closed on Thursday, November 28 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Between 11:32 and 11:36 AM Pacific time on November 11, 2013, the “web04” server experienced very high load that led to an outage for sites on that server. (Other servers were not affected.)
The high load was caused by a RAID array hard disk that suddenly became very slow to respond to requests. The disk was automatically reset and the server resumed working normally. We’re keeping a close eye on this and doing further testing, and will replace any defective hardware if necessary.
We sincerely apologize to our customers affected by this problem.
We’ve updated MySQL from version 5.1.66 to version 5.1.72. This upgrade was necessary for security reasons.
We’ve also updated the PHP 5.4 series from 5.4.20 to 5.4.21, and the PHP 5.5 series from 5.5.4 to 5.5.5, to fix several bugs.
These updates should be invisible to customers, but as always, don’t hesitate to contact us if you have any questions or concerns.
