Between 10:00 PM and 11:59 PM Pacific time this Sunday January 3, all our hosting servers will be restarted. As a result, Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
To celebrate the new year, we’re offering a special deal: a full year of Web hosting service for $20.10. That’s more than a 75% savings over the standard price of $83.40 — you’ll save over $63!
Our Web hosting plan includes e-mail accounts, free domain name registration, and free WHOIS privacy (an option that often costs $8.99 or more elsewhere). Get the full details here.
This offer is available through January 15 at 5 PM Pacific time, and it’s for new accounts or transfers only — so sign up now if you’re in the market for Web hosting service.
This plan is still eligible for our Referral Rewards program (you’ll get 33% of the $20.10). So if you have friends who need hosting service, be sure to let them know about this special offer.
Our business offices will be closed on Friday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday January 4, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
If you use WordPress blog software on your site, be sure to upgrade to WordPress 2.8.6. The upgrade contains important security fixes. Upgrading is usually easy with the built-in WordPress “update now” feature.
Although all WordPress users should upgrade, we’ve added security rules to our servers to protect our Web hosting customers who haven’t yet upgraded. Other people may find the rules useful if they use mod_security on Apache Web servers. The rest of this post contains more technical details.
Our own www.tigertech.net Web site and “My Account” control panel will be unavailable for approximately 15 minutes beginning at 9 PM Pacific time tonight (December 2). We’ll be replacing and upgrading some hardware.
Customer Web sites and e-mail will not be affected at all.
All of our customers are eligible for a $25 credit to begin advertising with Google AdWords. Any customers interested in this offer need to start advertising with AdWords by the end of the month, because the coupon codes will expire after December 31, 2009, and will not be renewed.
Our business offices will be closed on Thursday, November 26 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Customers on the “amy” server experienced a nine minute interruption in Web site and e-mail service between 5:58 and 6:07 PM Pacific time today (November 16).
Customers on other servers were not affected.
Our “bender” server encountered had an extremely high load starting at about 1:36 PM (Pacific time) today, and lasting until about 2:00 PM. Due to unusual circumstances, a runaway customer script caused the RAID disk array to become overloaded with writes, causing scripts that write to the disk to run slowly. The server may have seemed slow or unresponsive to customers at some point. We don’t consider this type of event to be acceptable, and apologize for the inconvenience.
We fixed the problem, and modified the server’s settings to hopefully prevent a recurrence. The changes were propagated to all similar hosting servers to protect them as well.
