Our business offices will be closed on Thursday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Friday), and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 27 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
There was a brief outage on the web11 server today at about 2:42 PM Pacific time.
This was caused by a “denial of service” attack that increased the incoming network traffic to that server from the usual 5 Mbps or so to over 350 Mbps. Servers other than web11 were not affected.
This appears to be very similar to the attacks that occurred last Monday morning.
We are closely monitoring all systems so that we can see exactly how to block future attacks.
Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Tuesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 22 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, September 3 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.
Today at about 12:26 PM and 12:34 PM (Pacific time), our network was briefly attacked by an extremely high volume of data — a “distributed denial of service” (DDoS) attack using forged (“spoofed”) source addresses. The volume of the attack was more than 50 times greater than the usual peak inbound data rate to all our servers combined. This caused Web sites and e-mail we host to be very slow or timeout completely for a few minutes. (All services are working normally now.)
The same attack happened a week ago. Based on what we learned previously, we were able to trace the attack in more detail, and we have identified a specific controversial site that the attackers are targeting. We have moved that site to a different section of our network that can fail without affecting other sites, and we will work with the site owner to move it to a dedicated DDoS protection service.
We apologize for the problems caused by this incident. We know that achieving maximum uptime and availability is important for all of our customers.
Our business offices will be closed on Wednesday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day, and telephone support (via callbacks) will be available only for urgent problems.
