Our business offices will be closed on Monday, May 28 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, February 20 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, January 2 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, December 26 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 24 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Our previously-announced move to the new data center is continuing. The old data center was hit with a lot of network attacks throughout the day today. We are very glad to be moving to the new center!
E-mail should be fully working for everyone. Many customers have been moved to the new data center, and we’ll be continuing to move the remaining sites as quickly as possible (while of course being very careful about data integrity and site uptime). Sites which have not yet been moved are still working at the old data center. The old data center has been up for several hours now with only very occasional interruptions (due to attacks). They might still experience occasional bouts of downtime if the attacks continue.
If you want to know if your Web site has been moved to a server at the new data center, please see the update at the bottom of this page.
We are continuing to experience intermittent problems at Hurricane Electric, the data center that we’ve been using until now. Fortunately, as previously mentioned, we are in the process of moving to a new data center.
Some customers have already been moved to the new data center, and they have not seen any of these problems. We are moving the remaining sites as quickly as possible.
We are extremely upset with the attacks that have been hitting Hurricane Electric, and consider these outages to be unacceptable. It definitely appears that Hurricane Electric is being specifically targeted. You can watch their Twitter feed to see information about the latest attacks and the steps they’re taking to fix the attacks, as well as what they’re doing to try to protect themselves against further ones. While it’s undoubtedly of little comfort, it’s worth noting that these attacks are not directed at our customers or at us, but at Hurricane Electric in general. You can see that other large companies hosted at Hurricane Electric are also being affected, such as Linode.
We apologize for the inconvenience these outages have caused, and hope to have all Web sites moved to the new data center very soon.
We’re pleased to announce our WordPress “one-click” installer. Using this new feature in our “My Account” control panel, you can easily install WordPress on your Web site.
Our business offices will be closed on Monday, May 30 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
We had a couple of instances of MySQL queries overloading the bender server today. The first one happened at about 3:41 AM (Pacific time) and the second one happened at about 7:48 AM. Each occurrence lasted about 20 minutes. The problem each time was that a database was running extremely inefficient queries. Each time we fixed the problem by creating indexes so that the queries could then run in a fraction of the time previously required.
We apologize for any inconvenience caused by this problem. Visitors to your Web site (on the bender server) might have seen reduced performance (or, in rare cases, 503 errors). E-mail was not affected. We don’t consider this type of problem to be acceptable. These problems should not recur since the indexes have been created.
