We’ve updated the AWStats software we use to generate website statistics. The statistics beginning today use the latest version 7.7, which fixes several bugs. Customers should not notice any other changes.
We should probably mention that if you’re relying on AWStats for information about the behavior of human visitors, you can usually get more accurate statistics using Google Analytics, which works in a different way than simply analyzing log data after the fact. We have a page explaining more about the difference between AWStats and Google Analytics.
Between 9:00 PM and 11:59 PM Pacific time on Monday, January 8, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.
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The PHP developers recently released version 5.6.33 that fixes several bugs. We’ve upgraded the PHP 5.6 series on our servers as a result.
This change should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
The PHP developers recently released versions 7.0.27 and 7.1.13 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Monday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
At approximately 9:30 PM Pacific time on Saturday, December 23 2017, the web07 server will be restarted.
This will cause a brief interruption of service (less than 3 minutes) for sites and email on this server. Sites on other servers will not be affected.
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We’ve updated the SSL/TLS security settings on our webmail servers to match current “best practices” for security, disabling “SSLv3”.
Our customers shouldn’t notice any changes. (We made this change on our main website some time ago with no reports of problems, and many of the largest sites on the Internet have done the same.) We’re just mentioning this so that people know to contact us in the unlikely event they do have any trouble.
That said, if you do have any trouble, it’s probably because you’re using an outdated, insecure web browser that you should update. You can check your browser by visiting www.howsmyssl.com. If you can’t update it, using a different browser on your computer will probably help.
Our business offices will be closed on Monday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.0.26 and 7.1.12 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Update Nov 29: It turns out these new versions of PHP both contain a bug that can cause rare crashes of a handful of scripts, including the NexGEN Gallery plugin for WordPress. We’ve temporarily reverted back to PHP 7.0.25 and 7.1.11 until this is fixed by the PHP developers.
Update Dec 4: We’ve applied patches from the PHP developers to fix the bug and re-deployed the fixed versions.
Our business offices will be closed on Thursday, November 23 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
