Network issues April 10, 2011

Posted April 10th, 2011 in System Status. Tags: , .

Our primary data center experienced network routing problems between 2:06 PM and 2:49 PM Pacific time today (April 10, 2011).

During this time, packets from some (but not all) places on on the Internet were unreliable, causing connection problems. The data center technicians have resolved the issue, and all services are now working normally.

We don’t consider this normal or acceptable, and we sincerely apologize for the inconvenience this caused. (We do not yet have a full explanation from the data center about the root cause, but have requested one so that we can be sure it won’t recur.)

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