Network slowness for some customers (resolved)

Between 7:00 and 7:45 PM Pacific time Thursday night (March 11), we received two reports of slow or nonexistent network connections to sites on our servers.

Our automated monitoring systems didn’t detect any general problems, so the majority of customers were certainly unaffected — but we suspect that one of the “Internet backbones” between the affected customers and our data center had high packet loss during that period.

Both customers reported that the problem resolved itself by 7:45, and we haven’t received similar reports since, so there does not appear to be be an ongoing problem. We’ll continue to monitor it closely.