Outage on web12 server (resolved)

Posted February 7th, 2013 in System Status. Tags: .

There was a brief outage on the web12 server today starting at about 6:22 PM Pacific time. This was caused by a “SYN flood” attack, which effectively blocked all other connections with the server.

We took steps to work around the attack, which we completed by 7:08 PM Pacific time (46 minutes after the start of the attack). Furthermore, the attack itself seems to have stopped; the steps we took should help in case in starts again.

We sincerely apologize for the interruption in service for those affected customers; we know that reliable service is a primary concern for all of our customers.

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