Brief network interruption August 4, 2013 (resolved)

Posted August 4th, 2013 in System Status. Tags: , .

Between 7:41 PM and 8:04 PM Pacific time August 4, 2013, one of our network providers experienced high packet loss, causing intermittently slow or unavailable connections for some customers.

All services are now running normally, and we’re working with that network provider to determine the root cause and prevent a recurrence. We apologize for the inconvenience this caused customers who were affected.

Update at 9:33 PM Pacific time: Our provider reports that their network in San Jose, California was overwhelmed by a large denial of service attack directed at another one of their customers (unrelated to our company). They believe they have resolved the problem.

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