Web13 MySQL database problems (resolved)

Posted December 28th, 2017 in System Status. Tags: , .

Between 6:06 PM Pacific time (December 28 2017) and 05:15 AM Pacific time (December 29 2017) some Web sites on our web13 server were inaccessible for periods of time due to MySQL database corruption problems. During that time customers will likely have experienced a “Error Establishing Database Connection” message when viewing their Web site.

By 8:49 PM Pacific time (December 28 2017) most Web sites were working although a small number needed databases manually restoring by our technicians. That process was completed by 05:15 AM Pacific time (December 29 2017).

We don’t consider this acceptable and will strive to make sure this doesn’t recur. Finally we apologize for the inconvenience this caused.

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