Network interruption August 29 2014 (resolved)

Between 5:29 and 5:42 PM Pacific time, one of our upstream network providers had connectivity problems, causing many people to be unable to reach any of our servers.

We have resolved this by removing that provider from our network while we investigate the issue with them, and all services are now working normally.

Routing problem for some East Coast users August 29 2014 (resolved)

Earlier today (August 29, 2014), some people in the US Southeast who use certain ISPs were unable to reach our servers. This was caused by a problem at a third party that has been resolved.

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September 1, 2014 Labor Day holiday hours

Our business offices will be closed on Monday, September 1 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

Ruby updated to version 1.9.3

We’ve updated the default version of the Ruby scripting language on our servers from 1.8.7 to 1.9.3.

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Our SSL servers support “perfect forward secrecy”

If your site uses an SSL certificate from us, our servers now provide an important feature called perfect forward secrecy.

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High load on web06 server (resolved)

Between 5:18 and 5:23 PM Pacific time today (Wednesday August 13, 2014), the
web06” server experienced very high “load” due to a runaway MySQL database process. Other servers were not affected.

This caused an outage lasting approximately 5 minutes for all sites hosted on web06.

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Brief MySQL scheduled maintenance August 9 2014 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Saturday August 9 2014, the MySQL database software on each of our servers will be upgraded from version 5.5.35 to 5.5.38. This will cause an approximately 30 second interruption of service on each MySQL-using customer Web site at some point during this period.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update 9:43 PM Pacific time: The maintenance was completed and all services are running normally.

Google malware warnings

Google is fairly aggressive about checking for malware on Web sites. When they find a site distributing malware, they make a note of the details and try to warn visitors.

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PHP 5.4.31 and 5.5.15

The PHP developers recently released versions 5.4.31 and 5.5.15 that fix several bugs. We’ve updated PHP 5.4 and 5.5 on our servers as a result.

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Sites hosted with us aren’t subject to website “cross-contamination”

One of our customers asked if multiple domain names hosted with us are vulnerable to “website cross-contamination”, a nasty security problem that can happen when two different sites share the same “account” on many hosting companies.

The answer is no. We intentionally handle multiple hosted domain names differently from the way most hosting companies handle extra hosted domain names, avoiding the problem.

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