Brief MySQL scheduled maintenance April 29 & 30, 2017 for some servers

We’re beginning the process of upgrading our MySQL database servers from the 5.5 series to the MySQL 5.6 series (specifically, from version 5.5.54 to 5.6.36).

The upgrade requires that each Web server be taken offline for approximately 60 seconds, causing brief scheduled “downtime”.

This coming weekend, we’ll be updating some (but not all) web servers:

  • Saturday, April 29, 8-10 AM Pacific: servers ending in digits “9” and “8”
  • Sunday, April 30, 8-10 AM Pacific: servers ending in digits “7” and “6”

(Servers ending in digits 0-5 will be updated the following weekend; we’ll post a separate announcement about that.)

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PHP 7.0.18 and 7.1.4

The PHP developers recently released versions 7.0.18 and 7.1.4 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

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PHP 7.0.17 and 7.1.3

The PHP developers recently released versions 7.0.17 and 7.1.3 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

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web13 server error March 17, 2017 (resolved)

Between 11:06 and 11:08 AM Pacific time today (March 17, 2017), the “web13” server experienced high MySQL database load that led to some sites being unavailable.

The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.

Audio and video uploads not working in old versions of WordPress < 4.4

We’ve received a couple of reports that audio and video file uploads don’t work anymore in old WordPress versions (4.3.9 and lower). You instead see the message “HTTP error”. (This doesn’t affect uploads of images, PDF files, etc.; it affects things like MP3 files and movies.)

This is because of a bug in the WordPress software itself, which will presumably soon be fixed, and not related to our servers.

However, if this is happening to you, you’re using a very outdated version of WordPress. You should update to the current version 4.7.3, which is easy to do by clicking “Updates” in your WordPress dashboard. We recommend that you always update WordPress whenever it tells you to do so, because it avoids all sorts of problems.

Apache Web server updated to fix CVE-2016-8743

We’ve upgraded our Apache Web server software to fix the security bug CVE-2016-8743.

Customers should not notice any changes, with one exception: If you’ve written your own software, and that software contains certain bugs that haven’t previously been noticed, the update may cause the bugs to be more visible.

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Brief MySQL scheduled maintenance Feb 24, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, February 24, 2017, the MySQL database software on each of our servers will be restarted. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This is necessary for security and stability reasons. We apologize for the inconvenience this causes.

Update 9:49 PM Pacific time: The maintenance was completed as planned and all services are running normally.

PHP 7.0.16 and 7.1.2

The PHP developers recently released versions 7.0.16 and 7.1.2 that fix several bugs. We’ve upgraded the PHP 7.0 and 7.1 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

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President’s Day 2017 holiday hours

Our business offices will be closed on Monday, February 20 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Brief MySQL scheduled maintenance Feb 3, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, February 3, 2017, the MySQL database software on each of our servers will be upgraded from version 5.5.53 to 5.5.54. This will cause an approximately 60 second interruption of service on each MySQL-using customer Web site at some point during this period.

This upgrade is necessary for security reasons. We apologize for the inconvenience this causes.

Update 9:44 PM Pacific time: The maintenance was completed as planned and all services are running normally.