Christmas 2023 Holiday Hours

Our business offices will be closed on Monday, December 25 to observe the US legal holiday.

As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.

Brief scheduled maintenance December 16-17, 2023

Between 10:00 PM on Saturday December 16 and 4:00 AM on Sunday December 17 (Pacific time), approximately 25% of our hosting servers will be restarted. This will cause a brief interruption of service (less than 10 minutes) for those sites at some point during this 6 hour period.

You can follow the status of the maintenance on our system status page.

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Thanksgiving 2023 Holiday Hours

Our business offices will be closed on Thursday, November 23 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

PHP versions 8.1.25 and 8.2.12

The PHP developers recently released versions 8.1.25 and 8.2.12 that fix several bugs. We’ve upgraded the PHP 8.1 and PHP 8.2 series on our servers as a result.

Customers should not notice any changes, but as always, don’t hesitate to contact us if you have any trouble.

PHP versions 8.1.24 and 8.2.11

The PHP developers recently released versions 8.1.24 and 8.2.11 that fix several bugs. We’ve upgraded the PHP 8.1 and PHP 8.2 series on our servers as a result.

Customers should not notice any changes, but as always, don’t hesitate to contact us if you have any trouble.

Brief MySQL scheduled maintenance October 16, 2023

Between 9:00 PM and 10:00 PM Pacific time on Monday, October 16, 2023, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.5.19 to 10.5.21. This will cause an approximately 30-60 second interruption of service on each MySQL-using customer website at some point during this period.

For details, please see our status pages.

Brief scheduled maintenance September 29, 2023

Between 10:00 PM and 11:59 PM Pacific time on Friday, September 29, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this 2 hour period.

You can follow the status of the maintenance on our system status page.

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Labor Day 2023 holiday hours

Our business offices will be closed on Monday, September 4 to observe the US Labor Day legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

PHP versions 8.0.30, 8.1.23, and 8.2.10

The PHP developers recently released versions 8.0.30, 8.1.23 and 8.2.10 that fix several bugs. We’ve upgraded the PHP 8.0, 8.1 and 8.2 series on our servers as a result.

In addition, the ionCube Loader software now supports the PHP 8.2 series, so we have added the ability to enable that in our control panel.

Customers should not notice any changes, but as always, don’t hesitate to contact us if you have any trouble.

Price change in October 2023

Effective October 1, 2023, the price of our “Silver Hosting” and “Basic Hosting” plans for existing customers will increase by $2.00 per month, and the “Plus Hosting” plan will increase by $1.00 per month. The prices for “Business Hosting” and “Add-On Hosting” will not change.

At the same time, we’ll double the amount of disk space for each of these plans: Silver Hosting will increase from 15 to 30 GB; Basic Hosting will increase from 20 GB to 40 GB; Plus Hosting will increase from 30 GB to 60 GB, and Business Hosting will increase from 50 GB to 100 GB.

New customers are already paying the new rates, as shown on our plans page.

This won’t affect all customers immediately. If you prepay annually for hosting, the price change won’t take effect until your current prepayment is used up, which will be sometime between October 2023 and September 2024. In addition, if you’ve opened an account with us in the last two years, the price increase won’t take effect until you’ve been with us a full two years, even if you’re paying month-to-month.

We’ll directly notify each affected customer by e-mail before any price increase takes effect, of course.

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