Our business offices will be closed on Monday, January 2 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, December 26 to observe the US legal holiday.
As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 24 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
We’re offering big discounts on the first year of some “new TLD” domain names like .finance, .fyi, .photos, .pro, .travel and 150 others. For example, a .pro domain name that normally costs $22.92 is now just $4.99 for the first year.
You can browse the price list to see all the deals.
The offer applies to the first year of newly registered domain names with annual prepayment, and expires December 31.
We’ve recently added new authoritative DNS nameserver “instances” in Europe and Asia, which will improve the performance of sites we hosts for website visitors in those regions. For a site visitor in India or Australia, for example, the first page of a website we host should now load around 100 ms (a tenth of a second) faster.
Our customers don’t need to make any changes to get the speed improvement — this is all handled behind the scenes.
The PHP developers recently released versions 7.4.32, 8.0.24 and 8.1.11 that fix several bugs. We’ve upgraded the PHP 7.4, PHP 8.0 and PHP 8.1 series on our servers as a result.
Customers should not notice any changes, but as always, don’t hesitate to contact us if you have any trouble.
We’ve traditionally used our blog for notifications about our system status, but we’ve now added a more modern status page, at www.tigertechstatus.net. It shows any problems, outages, or planned maintenance.
We recommend that you bookmark the page in your web browser so you can check it even if you can’t reach our main site for some reason. (It’s hosted by a third party, so it will be available even if there’s a problem with our services.) You can use the Get Updates button in the top of that page to subscribe to status updates by email, Slack, Microsoft Teams or RSS feeds.
We recently added a new web-based file manager interface for our hosting customers. It’s a great alternative to FTP if you need to transfer files.
In addition to the features you’d expect, like uploading, downloading, unzipping, and so on, you can use it to browse individual files in backups we’ve made for your account. (Unlike many other hosting companies nowadays, backups are still always included free with all our hosting plans!)
The PHP developers recently released versions 8.0.23 and 8.1.10 that fix several bugs. We’ve upgraded the PHP 8.0 and PHP 8.1 series on our servers as a result.
Customers should not notice any changes, but as always, don’t hesitate to contact us if you have any trouble.
The authors of the popular BackupBuddy WordPress plugin recently announced a serious security bug in many versions of their software.
This bug is being exploited by “hackers” who have used it to download the private “wp-config.php” file of many WordPress sites. It’s then possible to use the private information in that file to login to your WordPress dashboard without knowing the password, or to modify your site’s database.
We’ve added firewall rules to block downloads of that file via the bug, but in addition, we’re taking the following steps to protect our customers who were using a vulnerable version of the BackupBuddy plugin at any point between August 26 and September 8:
These are the steps recommended in the post by the BackupBuddy authors, so our customers don’t need to do this themselves. (The post also suggests an optional third step, but that doesn’t apply to most WordPress sites.)
The only difference affected customers should notice is that WordPress may ask for your normal password again the next time you login, rather than “remembering” you from a previous login.
If you’re using the BackupBuddy plugin on your site, it’s also a good idea to make sure you’re using the latest version of it — in fact, it’s a good idea to turn on automatic updates for all your plugins to minimize the risk of something like this affecting you.
Finally, keep in mind that we already make daily backups of your website at no extra charge. We never want to discourage people from making their own additional backups, but those extra backups are most useful if they’re stored in another location (not just on the same server you’re making a backup of). While investigating this, we noticed that most people using BackupBuddy are simply storing an extra copy on the same server, which doesn’t add much protection against data loss. If you make your own backups, you should ideally copy them to your own computer, or to an external location like Dropbox.
