Thanksgiving 2018 Holiday Hours

Our business offices will be closed on Thursday, November 22 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

Brief MySQL scheduled maintenance November 17, 2018 for some servers (completed)

Update 10:46 PM Pacific time Nov. 17: The maintenance described below has been completed and all services are running normally.

Between 10:00 PM and 11:59 PM Pacific time on Saturday, November 17, 2018, the MySQL database software on some hosting servers will be updated. This will cause an approximately two minute interruption of service on each MySQL-using customer Web site (including WordPress sites) at some point during this period.

Specifically, this will affect servers ending in digits 7, 8 and 9, such as “web07” and “web08”. Servers ending in digits 0-6 are not affected now and will be updated later this month.

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PHP 7.1.24 and 7.2.12

The PHP developers recently released versions 7.1.24 and 7.2.12 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Automatic import of G Suite and Office 365 mail records

Some customers who transfer their hosting service from another company to ours are already using the third-party Google “G Suite” or Microsoft “Office 365” mail services.

Since those are paid services, most people want to continue using them, even though they’re changing where their website is hosted. Until now, though, that meant manually adding the necessary DNS records to our nameservers (or asking us to do so).

To make this process easier, if we see that you use either of these services, we now try to automatically copy the necessary DNS records when you sign up. You can review the imported records in our control panel (and delete them if you need to). The signup confirmation message we send by email will let you know if we imported anything.

Brief scheduled maintenance October 27, 2018 (completed)

Between 10:00 PM and 11:59 PM Pacific time on Saturday, October 27, 2018, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

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AVG (Avast) antivirus wrongly flagging webmail as phishing (resolved)

Update 3:50 AM Pacific time October 23: According to AVG, the problem described below has been resolved, and the AVG software is no longer incorrectly blocking our webmail site and other sites.

We’ve received reports from a couple of customers today (Monday, October 22, 2018) that their AVG (Avast) Antivirus software is wrongly flagging our mail.tigertech.net webmail servers as a potential “phishing” site, on the basis that it’s asking for your email username and password.

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Brief outage on web03 server October 19, 2018 (resolved)

Between 10:58 and 11:09 AM Pacific time today (October 19, 2018), the “web03” server experienced an outage that led to an interruption in service for some customer websites and email.

The problem has now been resolved, and other servers were not affected. We apologize for the inconvenience this caused our customers.

We’re investigating the root cause (a Linux “kernel panic”) to ensure it does not recur.

PHP 5.6.38, 7.0.32, 7.1.22 and 7.2.10

The PHP developers recently released versions 5.6.38, 7.0.32, 7.1.22, and 7.2.10 that fix several bugs. We’ve upgraded the PHP 5.6, 7.0, 7.1, and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Labor Day 2018 holiday hours

Our business offices will be closed on Monday, September 3 to observe the US Labor Day legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.

PHP 7.1.21 and 7.2.9

The PHP developers recently released versions 7.1.21 and 7.2.9 that fix several bugs. We’ve upgraded the PHP 7.1 and 7.2 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.