Our servers are not vulnerable to the December 2021 Log4Shell / Log4j security bug

Customers have asked us whether our servers are vulnerable to the recent serious security bug (called “Log4Shell”) in software named “Log4j”.

The good news is that we don’t use the Log4j software anywhere on our servers, and never have. We’ve verified in multiple ways that our servers are not vulnerable to this problem.

That said, we always believe in “defense in depth” when it comes to security, so we’ve also added rules to our web application firewall that will block any IP addresses making attempts to exploit this bug.

Brief outage for “My Account” control panel

Between 5:18 PM and 5:41 PM Pacific time today, our “My Account” control panel was intermittently unavailable. This problem has been fixed and services are operating normally; we apologize for any inconvenience this caused.

Thanksgiving 2021 Holiday Hours

Our business offices will be closed on Thursday, November 25 to observe the US legal holiday for Thanksgiving.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.

PHP versions 7.4.26 and 8.0.13

The PHP developers recently released versions 7.4.26 and 8.0.13 that fix several bugs. We’ve upgraded the PHP 7.4 and 8.0 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP version 7.3.33

The PHP developers recently released version 7.3.33 that fixes a security bug. We’ve upgraded the PHP 7.3 series on our servers as a result.

This change should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP versions 7.4.25 and 8.0.12

The PHP developers recently released versions 7.4.25 and 8.0.12 that fix several bugs. We’ve upgraded the PHP 7.4 and 8.0 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Seeing warnings about an expired SSL certificate?

If you’re seeing warnings in your web browser or mail program saying that an SSL certificate has expired (whether it’s for our tigertech.net site, for a site we host, or for millions of other sites completely unrelated to us, like dictionary.com), that’s happening because a “root” SSL certificate distributed as part of your computer operating system has expired.

This can happen if you’re using a computer or program that hasn’t been updated for at least five years (that’s when Microsoft, Apple and others started providing replacement certificates with their updates).

There are many pages online that talk about this in technical terms (here and here, for example), but the short answer to “how do I fix this” is to update your computer operating system if you can. That will fix everything.

If you can’t update your computer, you can use a recent version of the Mozilla Firefox web browser to avoid the problem when viewing websites. That works because Firefox includes its own updated root SSL certificates, instead of using the outdated ones that came with your computer and haven’t been updated.

If you’re using an old version of a mail program that shows an error, it may allow you to add an “exception” or check a box telling it to always trust the certificate anyway — it might look like this if you show the certificate details, for example:

If it doesn’t allow that, you can either disable SSL in the settings of that mail program (for example, by unchecking the “Use SSL” checkbox in older versions of Apple Mail), or you can use the Firefox web browser to read your mail using webmail. If you’re one of our customers, that’s at webmail.tigertech.net.

Read the rest of this entry »

PHP versions 7.3.31, 7.4.24 and 8.0.11

The PHP developers recently released versions 7.3.31, 7.4.24 and 8.0.11 that fix several bugs. We’ve upgraded the PHP 7.3, 7.4 and 8.0 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

PHP versions 7.3.30, 7.4.23 and 8.0.10

The PHP developers recently released versions 7.3.30, 7.4.23 and 8.0.10 that fix several bugs. We’ve upgraded the PHP 7.3, 7.4 and 8.0 series on our servers as a result.

These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.

Labor Day 2021 holiday hours

Our business offices will be closed on Monday, September 6 to observe the US Labor Day legal holiday.

As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent issues.