Network outage March 23 2013 (resolved)

Posted March 23rd, 2013 in System Status. Tags: , .

Between 11:04 PM and 11:44 PM March 23, our network was either slow to respond due to high packet loss or completely unavailable to some customers.

This was due to a hardware failure at one of our upstream network partner companies. To work around the problem, our technicians had to manually close down the network session with that company to re-route all network traffic.

The problem has now been completely resolved. The upstream provider located and has replaced the faulty equipment. We sincerely apologize for the trouble this caused our customers.

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