Mom server temporarily unavailable (resolved)

Posted September 15th, 2009 in System Status. Tags: .

Customers on the “mom” server experienced a seven minute interruption in Web site and e-mail service between 4:26 and 4:33 AM Pacific time this morning (September 15).

Customers on other servers were not affected.

This problem happened when a customer installed an insecure file upload script on their Web site. “Hackers” used the script to upload and run several programs that made the Apache Web server consume all available memory. No other customers’ data was affected, but running out of memory caused the entire server to become unresponsive.

The insecure script problem has been fixed. We’re also adding additional memory restrictions that should prevent this problem from happening in the future, even if such programs are added to a customer’s Web site.

If you’re a customer using that server, please accept our apologies for the inconvenience this caused.

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