Mom server temporarily unavailable (resolved)

Posted September 15th, 2009 in System Status. Tags: .

Customers on the “mom” server experienced a seven minute interruption in Web site and e-mail service between 4:26 and 4:33 AM Pacific time this morning (September 15).

Customers on other servers were not affected.

This problem happened when a customer installed an insecure file upload script on their Web site. “Hackers” used the script to upload and run several programs that made the Apache Web server consume all available memory. No other customers’ data was affected, but running out of memory caused the entire server to become unresponsive.

The insecure script problem has been fixed. We’re also adding additional memory restrictions that should prevent this problem from happening in the future, even if such programs are added to a customer’s Web site.

If you’re a customer using that server, please accept our apologies for the inconvenience this caused.

  1. Recent Posts

    1. PHP versions 8.1.28, 8.2.18, and 8.3.6
    2. PHP versions 8.2.17 and 8.3.4
    3. President’s Day 2024 holiday hours
    4. PHP versions 8.1.27 and 8.2.15
    5. Martin Luther King, Jr. Day 2024 holiday hours
    6. New Year’s 2024 Holiday Hours
    7. Christmas 2023 Holiday Hours
    8. Brief scheduled maintenance December 16-17, 2023
    9. Thanksgiving 2023 Holiday Hours
    10. PHP versions 8.1.25 and 8.2.12

  2. Categories

  3. Tags

    all servers email holiday hours linux mailman maintenance mod_security mysql network php phpmyadmin security server updates spam ssl status updates webmail wordpress zapp

  4. Feeds