Web13 MySQL database problems (resolved)

Between 6:06 PM Pacific time (December 28 2017) and 05:15 AM Pacific time (December 29 2017) some Web sites on our web13 server were inaccessible for periods of time due to MySQL database corruption problems. During that time customers will likely have experienced a “Error Establishing Database Connection” message when viewing their Web site.

By 8:49 PM Pacific time (December 28 2017) most Web sites were working although a small number needed databases manually restoring by our technicians. That process was completed by 05:15 AM Pacific time (December 29 2017).

We don’t consider this acceptable and will strive to make sure this doesn’t recur. Finally we apologize for the inconvenience this caused.

Brief scheduled maintenance on web07 server December 23, 2017 (completed)

At approximately 9:30 PM Pacific time on Saturday, December 23 2017, the web07 server will be restarted.

This will cause a brief interruption of service (less than 3 minutes) for sites and email on this server. Sites on other servers will not be affected.

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SSLv3 disabled on our webmail servers

We’ve updated the SSL/TLS security settings on our webmail servers to match current “best practices” for security, disabling “SSLv3”.

Our customers shouldn’t notice any changes. (We made this change on our main website some time ago with no reports of problems, and many of the largest sites on the Internet have done the same.) We’re just mentioning this so that people know to contact us in the unlikely event they do have any trouble.

That said, if you do have any trouble, it’s probably because you’re using an outdated, insecure web browser that you should update. You can check your browser by visiting www.howsmyssl.com. If you can’t update it, using a different browser on your computer will probably help.

Mailman mailing list software upgraded to version 2.1.25

The authors of the Mailman mailing list software we provide for customers have recently released version 2.1.25 to fix several bugs.

We’ve upgraded the Mailman software on our servers as a result.

Users of Mailman lists shouldn’t notice any changes, but as always, don’t hesitate to contact us if you have any questions or see any problems.

Brief MySQL scheduled maintenance October 27, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, October 27 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.37 to 5.6.38. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 9:55 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief MySQL scheduled maintenance September 8, 2017 (completed)

Between 9:00 PM and 11:59 PM Pacific time on Friday, September 8, 2017, the MySQL database software on each of our servers will be upgraded from version 5.6.36 to 5.6.37. This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.

This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.

Update 10:21 PM Pacific time: The maintenance was completed as planned and all services are running normally.

Brief interruption in service for some sites August 29, 2017

Between 8:41 and 8:44 Pacific time tonight (August 29, 2017), there was a brief load spike on one of our servers that caused errors on some sites.

We’ve identified the cause of this (high NFS disk load caused by an internal tool we use) and fixed it so the problem won’t recur.

We apologize for the inconvenience this caused.

Mailman mailing list software upgraded to version 2.1.24

The authors of the Mailman mailing list software we provide for customers have recently released version 2.1.24 to fix several bugs.

We’ve upgraded the Mailman software on our servers as a result.

Users of Mailman lists shouldn’t notice any changes, but as always, don’t hesitate to contact us if you have any questions or see any problems.

SSL pages for Mailman mailing list software

We’ve added Let’s Encrypt SSL support to many Mailman mailing list pages, including all the pages that ask for passwords or login information.

The use of SSL should be transparent. If you have bookmarks to URLs on your own lists like http://lists.example.com/mailman/admin/listname, you’ll automatically be redirected to the SSL (https) version of that page when you load it.

(New lists may not use SSL immediately when created, but will be switched to SSL when our system is able to obtain an SSL certificate for them. Quicker automation of this is something we’re working to improve.)

Users of Mailman lists shouldn’t notice any changes beyond pages being marked as “secure” in web browsers, but as always, don’t hesitate to contact us if you have any questions or see any problems.

Brief scheduled maintenance June 29, 2017 (completed)

Between 11:00 PM and 11:59 PM Pacific time on Thursday, June 29, 2017, each of our hosting servers will be restarted. This will cause a brief interruption of service (less than 5 minutes) for each site at some point during this period.

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