WordPress 5.7 was recently released, and as always, we’ve updated our WordPress one-click installer to automatically install the latest version for new WordPress sites. WordPress 5.7 works fine on our servers (make sure you’re using a recent version of PHP for your site).
If you’ve previously installed an older version of WordPress, you should update it from within your WordPress Dashboard.
Recently, Microsoft announced that their “Microsoft Exchange” email server software has several security bugs that allow “hackers” to infect it with malware. That allows the “hackers” to read private email.
Some customers have asked us whether our servers are vulnerable to this problem.
The good news is that we don’t use Microsoft Exchange (or any other Microsoft email server) software, and never have. That means our servers, and our customers who use our email services, are not vulnerable to this problem at all.
We’re upgrading our servers from Debian Linux version 9 (codename “stretch”) to version 10 (codename “buster”). We’ll be finishing that process over the next couple of weeks.
Your website and email should continue working as they always have, and we don’t expect any downtime. However, if you do have any trouble, don’t hesitate to contact us.
Although the final steps of the upgrade modify hundreds of software packages on the server, we’ve tested it extensively and don’t expect most customers to notice any change. (We’ve already been using the newer version of Debian for our own servers.)
Read the rest of this entry »Our business offices will be closed on Monday, February 15 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, January 18 to observe the US legal holiday.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Tuesday, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.3.26, 7.4.14 and 8.0.1 that fix several bugs. We’ve upgraded the PHP 7.3, 7.4 and 8.0 series on our servers as a result.
Note that we still don’t recommend using the PHP 8.0 series in production, as it still has numerous compatibility issues with third-party software. PHP 8 is suitable only for testing and experimenting right now. Most customers should use PHP 7.4 instead.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Friday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
If you’ve had trouble sending to Gmail addresses today or yesterday (December 14 or 15), where an address that you know is valid bounces back with “The email account that you tried to reach does not exist”, the problem isn’t you, or us. Gmail had a problem that caused this for all senders, seen on their status pages yesterday and today, with the latter confirming “Affected users received a bounce notification with the error “The email account that you tried to reach does not exist” after sending an email to addresses ending in @gmail.com”.
They also confirmed it on Twitter:
They say the problem is resolved now, so if it happened to you, it should work if you try sending again.
For the last few months, we’ve had a new webmail interface available for our customers, but we hadn’t yet made it the default if you click “Webmail” at the top of our pages.
Starting today, the new interface is the default when you click that link. If you don’t like the new webmail system for some reason, the old webmail system is also still available from a link on the new login screen (and will remain available for the foreseeable future).
We have some tips for using the new system, which has more flexible message composing, the ability to drag-and-drop images and other attachments, a simpler mobile interface, and a generally more modern feel.
