Between 9:50 PM Pacific time August 9, and 10:49 AM Pacific time August 10 (today), a third-party virus scanner we use incorrectly marked some Microsoft Word attachments as being a virus called “Win.Exploit.CVE_2016_3316-1” and returned them to the sender. This affected several of our customers.
We’ve “whitelisted” this virus pattern to prevent this from happening. However, our logs show that many other ISPs are still incorrectly rejecting this “virus pattern”, so you may still see some rejections if you send Word attachments outside our network until the other ISPs also fix it.
We apologize for the inconvenience this caused any of our customers.
Between 8:52 and 9:03 AM Pacific time today (August 10, 2016), some sites we host experienced an interruption of service. The problem is resolved, and will not recur.
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The PHP developers recently released versions 7.0.9, 5.6.24 and 5.5.38 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
Recently, security researchers announced a bug that affects many web scripts, called the httpoxy bug.
Sites hosted on our servers are not vulnerable to this bug, because we’ve added a security rule blocking all HTTP requests that contain a “Proxy:” header. This completely blocks all malicious “httpoxy” requests, and our customers don’t need to do anything else.
We’ve updated the AWStats software we use to generate website statistics. The statistics beginning today use the latest version 7.5.
This version has support for newer browsers, operating systems, and search engines, and is somewhat better at identifying and filtering out traffic from non-human visitors.
We should probably mention that if you’re relying on AWStats for information about the behavior of human visitors, you can usually get more accurate statistics using Google Analytics, which works in a different way than simply analyzing log data after the fact. We have a page explaining more about the difference between AWStats and Google Analytics.
The PHP developers recently released versions 7.0.8, 5.6.23 and 5.5.37 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
Our business offices will be closed on Monday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Tuesday), and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.0.7, 5.6.22 and 5.5.36 that fix several bugs. We’ve upgraded the PHP 7.0, 5.6 and 5.5 series on our servers as a result.
These changes should not be noticeable, but in the unlikely event you experience any trouble, don’t hesitate to contact us.
Effective September 1, 2016, the price of our “Silver Hosting” and “Basic Hosting / Gold Hosting” plans for existing customers will increase by $1.00 per month.
(The “Plus Hosting”, “Business Hosting” and “Add-On Hosting” plan prices will not change. New customers are already paying the new rates, as shown on our plans page.)
This will not affect all customers immediately. If you prepay annually for hosting, the price change won’t take effect until your current prepayment is used up, which will be sometime between September 2016 and August 2017. In addition, if you’ve opened an account with us in the last two years, the price increase won’t take effect until you’ve been with us a full two years, even if you’re paying month-to-month.
We’ll directly notify each affected customer by e-mail before any price increase takes effect, of course.
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Our business offices will be closed on Monday, May 30 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
