1:31 PM Pacific time: Our technicians are investigating high load and slow page load times on the “web04” server.
2:09 PM Pacific time: This is being caused by a distributed denial of service attack on WordPress sites that is causing outages for many companies. We’re working to block it.
Between 12:50 and 1:23 PM Pacific time, service was intermittently unavailable or slow for sites and e-mail on the web12 server. In addition, customers on other servers may have seen brief delays or high load for about two minutes during this period.
Between 11:04 PM and 11:44 PM March 23, our network was either slow to respond due to high packet loss or completely unavailable to some customers.
The PHP developers have announced the release of version 5.3.22 that fixes several bugs. We’ve upgraded PHP 5.3.21 to version 5.3.22 on our servers as a result.
In addition, we now offer PHP version 5.4.12 as an optional choice in our control panel. For now, the PHP 5.4 series is recommended only for customers who need to test “cutting edge” features. Most customers should stick with the PHP 5.3 series, which is compatible with a wider variety of scripts.
There was a brief but severe performance problem on the web12 server today between 9:59 and 10:07 AM Pacific time. During this time, many Web server requests were very slow to load or even “timed out” completely. All services are now operating normally again. Other servers were not affected.
Between 11:00 PM and 11:59 PM Pacific time February 26, 2013, each of our servers will be restarted for a “kernel upgrade”. This will cause an approximately four minute interruption of service for each customer at some point during this hour.
Earlier today, Twitter user @adam_baldwin mentioned finding a security flaw on our site. He reported this to us (thanks!) and we fixed it, then another Twitter user @mattmcgee asked what it was. It helps everyone on the Internet be transparent about security, so here’s an attempt at an explanation.
Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
There was a brief outage on the web12 server today starting at about 6:22 PM Pacific time. This was caused by a “SYN flood” attack, which effectively blocked all other connections with the server.
We took steps to work around the attack, which we completed by 7:08 PM Pacific time (46 minutes after the start of the attack). Furthermore, the attack itself seems to have stopped; the steps we took should help in case in starts again.
We sincerely apologize for the interruption in service for those affected customers; we know that reliable service is a primary concern for all of our customers.
At 9:45 PM Pacific time February 6 2013, our “web03” server experienced a “kernel panic” and needed to be restarted. This led to an 11 minute outage of Web sites and e-mail hosted on that server.
All services are now working normally, and other servers were not affected. We apologize for the trouble this caused customers on the web03 server.
