On the morning of December 25, a technical problem with our spam filters allowed more spam than usual for several hours. Customers may have seen a spike in spam arriving during that period.
We found and fixed the root cause of the problem, and it won’t occur again.
We apologize for any inconvenience this may have caused. We know that no one wanted more spam for Christmas!
Our business offices will be closed on Tuesday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday January 2, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Tuesday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Wednesday, and telephone support (via callbacks) will be available only for urgent problems.
Here’s an obscure thing we spent some time on today that doesn’t affect our customers, but might be useful to someone else searching the Internet. The problem was a MySQL database table that, as far as we can tell, worked perfectly… except that it shows this message when we run CHECK TABLE:
Table upgrade required. Please do "REPAIR TABLE `users`" to fix it!
We applied a MySQL security update tonight. The version number remains 5.0.32, and customers should not notice any changes; the update just fixes several security issues.
The update was performed in such a way that new Web server connections were delayed during the 30 seconds or so that MySQL was unavailable on each server. That should mean that as far as scripts on your Web site were concerned, there was zero MySQL downtime.
