As you may know, we perform nightly backups of each Web hosting customer’s data, including your Web site, databases, log files, and any e-mail stored on our servers. Until recently, however, you usually needed to write to our support team if you wanted to get something restored.
We’re pleased to announce that we have recently made it easier for you to access your backups. Now you can easily browse through all the backups available for your site and retrieve any files using a simple FTP or SSH connection. In addition, our control panel lets you quickly see exactly which backup sets are available.
See our support page for full details.
We’ve updated the default version of Ruby on Rails on our servers to version 2.1.0.
Read the rest of this entry »
Around 11:26 AM (Pacific time) this morning, one of our mail servers encountered an unusual load, became unresponsive, and needed to be restarted. This affected our users’ ability to read e-mail and to use our Webmail system for several minutes.
Read the rest of this entry »
Recently, the Web hosting industry has been abuzz with talk of companies trying to outsource their mail service. One of our largest competitors recently announced that because half of their customer requests for help were about e-mail, and because e-mail is difficult to get right, their customers should just use GMail instead.
The problem is that GMail, Yahoo mail, Hotmail and other free mail services have no real support. If you have trouble, there’s no way to talk to the people running the mail system and ask them about individual messages.
Read the rest of this entry »
Our business offices will be closed on Friday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day, and telephone support (via callbacks) will be available only for urgent problems.
