Between 11:00 PM and 11:30 PM Pacific time this Friday, September 24, some of our hosting servers will be restarted. As a result, some customers will find that Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes at some point during this maintenance “window”.
Even if a Web site hosted with us doesn’t have an SSL certificate, our servers used to accept improper secure SSL connection attempts that start with “https://” instead of “http://” in the beginning of the URL (note the extra “s”). We’re changing that.
We got a couple of messages today from customers who sent e-mail to other people that was rejected — they got an error saying that all our mail servers are listed on the “ReputationAuthority” anti-spam blocklist.
Yikes! We take things like that very seriously — we go to great lengths (some would say extreme lengths) to make sure this doesn’t happen. So we investigated… and it turns out that the ReputationAuthority list actually has a technical problem that’s making it reject all mail from all servers, not just from ours (see complaints on Twitter [1, 2] and elsewhere). People who use that list to block spam aren’t getting any mail at all.
