Our business offices will be closed on Thursday, November 24 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
At approximately 8:00 PM Pacific time on November 12, 2011, the “web06” Web server will be restarted.
As a result, for customers on the “web06” server (only), Web site service and the ability to read incoming e-mail will be unavailable for approximately five minutes. Customers on other servers will not be affected.
We’ve been notified by an upstream network provider that they will be performing router firmware upgrades on Saturday, November 5, 2011 between 5:00 and 6:00 PM Pacific time. In the worst case, some customers may see a network interruption of up to five minutes during this period.
Please accept our apologies for any interruption this causes; we’re told that the upgrades are necessary to prevent possible network problems.
(This is the rescheduled time for an original announcement that was postponed.)
Update: The maintenance was completed with approximately three minutes downtime for affected connections.
We’ve been notified that the maintenance previously scheduled for tonight (November 3, 2011) has been canceled and will be rescheduled for a future time.
As a followup to our previous posts about the move to a new primary data center, we want to confirm to our customers that the change was successfully completed.
Due to unrelated network outages at the old data center, we accelerated the original schedule mentioned in that post. Almost all customer sites were moved by October 7, and the remainder (a small handful of customer sites that needed manual intervention due to old software that was incompatible with the Debian Linux software update) were moved as of October 18. Everything is, and has been, working normally.
I want to again take the time to apologize to our customers for the service interruptions that occurred because of the original power problem and the later network problem. They weren’t acceptable. We know you count on us for your success, and we’re constantly working to improve reliability.
