Old data center problems continuing (resolved)

We are continuing to experience intermittent problems at Hurricane Electric, the data center that we’ve been using until now. Fortunately, as previously mentioned, we are in the process of moving to a new data center.

Some customers have already been moved to the new data center, and they have not seen any of these problems. We are moving the remaining sites as quickly as possible.

We are extremely upset with the attacks that have been hitting Hurricane Electric, and consider these outages to be unacceptable. It definitely appears that Hurricane Electric is being specifically targeted. You can watch their Twitter feed to see information about the latest attacks and the steps they’re taking to fix the attacks, as well as what they’re doing to try to protect themselves against further ones. While it’s undoubtedly of little comfort, it’s worth noting that these attacks are not directed at our customers or at us, but at Hurricane Electric in general. You can see that other large companies hosted at Hurricane Electric are also being affected, such as Linode.

We apologize for the inconvenience these outages have caused, and hope to have all Web sites moved to the new data center very soon.


  1. How soon is very soon? We cannot continue to have our sites and our client sites down for hours at a time.

  2. Agreed. Can you give us any idea so we can consider taking steps to switch to a backup server?

  3. We’re making progress again (at least while Hurricane Electric is up). We hope to have the rest of the sites moved within a few days at the most. Sorry that it’s not possible to give a better estimate at this point. Tomorrow we expect to get a huge chunk of the remaining sites moved, so we’ll have a better answer then. If you have specific concerns or questions, please contact us: http://support.tigertech.net/contact-details

  4. I just wanted to say thank you for the personal attention during the difficulties with the switch over to the new data center. The outages upset me (just being honest here), but the quick resolution, the updates by email, and the surprise (today) of having a personal call from Ken to follow up on a question I had during the transition makes me even happier that I continue to use TigerTech and continue to recommend your hosting services to my clients.

    Yes, things go wrong. That’s life. But you took the opportunity to show me an impressive display of high-quality, personal customer service during the difficulties. That’s rare these days and it’s MUCH appreciated.

    I could have thanked you directly by email, but I thought other customers might want to know how well you perform when things get crazy — and I wanted to take the time to tell them.

    Thanks again!