Between 7:55 PM and 8:06 PM Pacific time July 25, 2013, one of our upstream providers experienced high packet loss that caused an interruption in service for some customers.
The problem was resolved at 8:06 PM and all services are now operating normally. We apologize for the inconvenience this caused.
The PHP developers recently announced the release of versions 5.3.27 and 5.4.17 that fix several bugs. We’ve upgraded PHP 5.3 and 5.4 on our servers.
In addition, we’ve updated the obsolete PHP version 5.2.17 on our servers to include the fix for a security bug that the updated 5.3 and 5.4 versions solve. (This bug wouldn’t normally be fixed because the PHP 5.2 series is no longer supported by the PHP developers, but we consider it important enough to manually backport the fix.)
These changes should be transparent to customers. In the unlikely event you experience any issues, don’t hesitate to let us know.
Our business offices will be closed on Thursday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Friday), and telephone support (via callbacks) will be available only for urgent problems.
