Our business offices will be closed on Monday, February 18 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
The PHP developers recently released versions 7.2.15 and 7.3.2 that fix several bugs. We’ve upgraded the PHP 7.2 and 7.3 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
We’ve added a feature that allows you to do a complete “one-click” restore of your site from the control panel. The restore includes all website files, databases, and PHP settings at once, giving you a way to quickly “rollback” a site without needing to use extra tools like FTP or phpMyAdmin.
The backups page in our support section has more details.
Update 9:32 PM Pacific time: the maintenance described below has been completed, and all services are running normally.
Between 9:00 PM and 11:59 PM Pacific time on Friday, February 8, 2019, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.37 to 10.0.38 (equivalent to MySQL 5.6.43). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL. We apologize for the inconvenience this causes.
