There was an intermittent interruption of service for certain customers this morning (July 23rd, 2019) from about 9:15 AM – 10:00 AM Pacific Time.
During this time, a hardware failure in a router at one of our upstream data providers would have dropped incoming traffic for sites hosted in the 74.114.88.0/22 IP address range.
Once aware of the issue, we were able to reroute all traffic for that range through our own routers directly and avoid the issue. We’ve confirmed with the upstream provider that the faulty hardware has been identified and replaced.
We apologize for the trouble this caused customers who were affected.
The PHP developers recently released versions 7.2.20 and 7.3.7 that fix several bugs. We’ve upgraded the PHP 7.2 and 7.3 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
Our business offices will be closed on Thursday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
If you have a WordPress site, and you use both the WP Super Cache plugin and the Cloudflare content delivery network, the latest version 1.6.8 of WP Super Cache may not properly cache your pages by default.
This is because of a quirk of the update: A new setting makes it think all Cloudflare visitors are “known users” because they have a “cookie” set. If you had the old “disable caching for known users” option turned on before the update, it won’t cache pages for Cloudflare visitors after the update.
The same thing can happen if you have a WordPress plugin that sets a “cookie” for each visitor for some other reason.
This problem is easily fixed by changing the new WP Super Cache “Cache Restrictions” setting from “Disable caching for visitors who have a cookie set in their browser” to “Disable caching for logged in visitors. (Recommended)”. We’ve updated our WP Super Cache page to reflect this change, and if we notice that a site hosted on our servers suddenly has higher CPU resource usage because of this, we’ll update the setting for you to make it work as it did before.
50 years ago this month, humans walked on the Moon. To celebrate that anniversary, we have a special offer for new customers: sign up now and save $50. This still includes free domain name registration, and still has no setup fees.
This offer expires July 20, and is for new customers only — so sign up now if you’re in the market for hosting service.
By the way, this plan is still eligible for our Referral Rewards program (you’ll get 33% of what the new customer pays during the first year). So if you have friends who need hosting service, let ’em know about this offer.
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