Our business offices will be closed on Monday, February 17 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Update 10:58 PM Pacific time: the maintenance described below has been completed, and all services are running normally.
Between 9:00 PM and 11:59 PM Pacific time on Saturday, February 15, 2020, the MySQL database software on each of our servers will be upgraded from MariaDB version 10.0.41 to 10.0.44 (roughly equivalent to MySQL 5.6.47). This will cause an approximately 60 second interruption of service on each MySQL-using customer website at some point during this period.
This upgrade is necessary for security reasons and to fix bugs in MySQL.
In addition, the web14 server will be restarted during this period for a hardware upgrade, causing an approximately 3-minute additional outage for sites and email on that server only.
We apologize for the inconvenience this causes.
We’ve started publicly testing an updated webmail interface for our customers. The new system has more flexible message composing, the ability to drag-and-drop images and other attachments, a simpler mobile interface, and a generally more modern feel.
You can try it yourself at https://webmail.tigertech.net/, and we have some tips for using it.
We consider it in “beta test” for now and it probably still has some bugs, although we’ve been using it ourselves for several weeks of testing. If you have any trouble, the existing webmail system is also still available.
The PHP developers recently released versions 7.2.27, 7.3.14 and 7.4.2 that fix several bugs. We’ve upgraded the PHP 7.2, 7.3 and 7.4 series on our servers as a result.
These changes should not be noticeable, but as always, don’t hesitate to contact us if you have any trouble.
