Our business offices will be closed on Monday, July 4 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Tuesday), and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Monday, May 30 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Recently, we’ve had quite a few customers write in to complain that their copy of Outlook 2016 is behaving incorrectly: it is either deleting messages from the server when it is not supposed to do so, or it is downloading duplicate copies of mail from the server. This happens for POP accounts, not for IMAP accounts (which is what we normally recommend customers to use).
These problems happen because of a bug in Outlook 2016. Microsoft has a Web page that explains the problem as well as the solution (upgrade Outlook).
Our business offices will be closed on Monday, February 15 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, January 1 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, December 25 to observe the US legal holiday. As always, our support staff will be providing same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Monday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Thursday, November 26 to observe the US legal holiday for Thanksgiving.
As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until Friday, and telephone support (via callbacks) will be available only for urgent problems.
Our business offices will be closed on Friday, July 3 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next business day (i.e., Monday), and telephone support (via callbacks) will be available only for urgent problems.
Recently, PayPal has been sending notifications to merchants who use the “PayPal API”, discussing some changes they’re making. If you are one of our customers and you have received this e-mail from PayPal, you may be wondering if you need to do anything. The short answer is that you don’t; the change is being made entirely on the PayPal servers, and our service is fully compatible.
Our business offices will be closed on Monday, May 25 to observe the US legal holiday. As always, we’ll provide same-day support for time-sensitive issues via our ticket and e-mail systems. However, questions that aren’t time-sensitive (including most billing matters) may not be answered until the next day, and telephone support (via callbacks) will be available only for urgent problems.
