Comcast routing problems (resolved)

Posted May 21st, 2011 in System Status. Tags: , .

Some Comcast users in California had trouble connecting to some of our servers beginning at around 7 AM Pacific May 21, 2011. Non-Comcast users were not affected at all, and even people who were affected were able to reach some of our servers with no trouble.

This was caused by a technical problem at Comcast, and not related to us specifically. It appears Comcast was incorrectly filtering some combinations of IP addresses and ports in one of their California network routers, preventing their customers from reaching some sites.

The issue was apparently resolved by Comcast at 10:07 AM Pacific time, and we are not aware of any ongoing problems. As always, don’t hesitate to contact us if you have any trouble.

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