Flexo server temporarily unavailable (resolved)

Posted August 12th, 2009 in System Status. Tags: , .

Customers on the “flexo” server experienced a four-minute interruption in Web site service between 9:48 and 9:52 AM Pacific time this morning (August 12).

E-mail was not affected, and customers on other servers were not affected.

The problem happened when the Apache Web server did not respond to a “graceful reload” command when we installed a “mod_security” update to block certain attacks against the WordPress blog software.

We are looking into the root cause of this incident and will take steps to prevent it from recurring. We don’t consider any kind of service interruption acceptable, and we sincerely apologize for the problem.

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