Routing problem for some Comcast customers (resolved)

Posted August 27th, 2008 in System Status. Tags: , , .

Between 5:11 and 5:46 PM Pacific time today, some people who reach our servers via an “Internet backbone” called Global Crossing (including some Comcast cable customers) were unable to connect to our data center. Other users weren’t affected.

Global Crossing has apparently corrected the problem, and everything is now operating normally. We’ll continue to monitor this issue closely.

By the way, if you ever find that you’re unable to connect to our servers (or anyone else’s), a very useful site is Down for Everyone, or Just Me? It does just what it claims: shows you whether the destination servers are down, or whether the problem is just a local routing problem that isn’t affecting most other people.

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