High packet loss for some connections (resolved)

Posted May 12th, 2011 in System Status. Tags: , .

A router failure at an upstream Internet “peer” that we connect to caused high packet loss for some Internet connections between 5:18 PM and 5:28 PM Pacific time.

The packet loss grew worse through that period until it exceeded 25%, which is enough to cause pages to fail to load within a browser’s timeout period if your connection was one of the affected ones. (Connections that go through different routers were not affected.)

Network engineers have routed all connections around the failed hardware until it’s replaced, so the problem is resolved. If your part of the Internet was one of the affected ones, please accept our apologies for the problem.

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