Outage December 12, 2011 (resolved)
Between 5:34 PM and 6:10 PM Pacific time December 12, many customers experienced a complete outage of their sites (and of our own www.tigertech.net and mail.tigertech.net sites).
This was caused by the failure of a hardware Ethernet switch in one of our server cabinets, cutting off all access to the servers that plug into it. The Ethernet switch began working after being physically unplugged and plugged in again, but since we do not know why it failed, it will be completely replaced tonight as a result of this incident.
This is the same model of Ethernet switch that we’ve been using in all our cabinets for years, so we don’t believe it is a general problem with the hardware in question.
We sincerely apologize for this incident. We take reliability seriously, and we don’t consider it acceptable.
Update 1:20 AM: The failed Ethernet switch was replaced with no further downtime.
on Monday, December 12, 2011 at 6:46 pm (Pacific) Lance wrote:
All sites down. Even tigertech.net can’t be accessed. Any idea why this is happening … again???
on Monday, December 12, 2011 at 6:47 pm (Pacific) mark wrote:
Hi. FYI – we are getting an SMTP time out error for server mail.tigertech.net
on Monday, December 12, 2011 at 6:48 pm (Pacific) mark wrote:
…and our sites are down too.
on Monday, December 12, 2011 at 6:49 pm (Pacific) Ki wrote:
Same here…
on Monday, December 12, 2011 at 9:40 pm (Pacific) Ken wrote:
The problem has been resolved: please see the updates in the post for more details.